NEWS & INSIGHTS

Castel Detect Protects PCI Data with Speech Analytics

Castel Detect Protects PCI Data with Speech Analytics

One of Castel Communications’ clients has been a leader in the U.S. collections industry for almost 70 years. But when it came to protecting Payment Card Industry (PCI) data, a…

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Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Strategic partnership enables chat transcript analysis to deliver key business insights   BUFFALO, N.Y. - Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call,…

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Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution

Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution

Castel Maestro Serves Contact Centers’ TCPA, State and Local Compliance, and Dialing Productivity Needs    BUFFALO, N.Y. – The Telephone Consumer Protection Act (TCPA) makes it illegal to place calls…

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Castel Joins Mitel® Solutions Alliance

Castel Joins Mitel® Solutions Alliance

Castel Focuses on Making Speech Analytics a Value-Add for Mitel    BUFFALO, N.Y. - Castel Communications was recently granted approval to join the Mitel® Solutions Alliance (MSA), a program to create applications and…

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Steve Felano Joins Castel to Lead Strategic Growth Initiatives

Steve Felano Joins Castel to Lead Strategic Growth Initiatives

Felano Will Develop, Launch, and Innovate Programs Aimed at Long-Term Growth   BUFFALO, N.Y. - Steve Felano recently joined Castel Communications to lead strategic initiatives focused on long-term growth, product innovation,…

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Castel Discusses Speech Analytics with Collection Advisor

Castel Discusses Speech Analytics with Collection Advisor

Written by Joshua Fluegel | Collection Advisor   A couple minutes each day focused on the latest developments in a segment of your industry is worth its weight in gold.…

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Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.