Customer Experience

Staying Compliant in the Contact Center Industry Just Got Easier

Contact centers are constantly striving to offer exceptional customer experiences, while at the same time, adhering to state and federal regulations. However, the unpredictable compliance landscape has made staying 100%…

8 Ways Your Call Center Can Balance Efficiency, Risk, & the Customer Experience

Call centers still rely on voice as one of the most effective customer engagement channels. However, as regulatory restrictions become more complex, consumer outreach becomes more challenging. But with the…

Regulation F starts November 30 – Are you ready?

Do you have a Regulation F compliance action plan in place? With the new Federal debt collection rules coming November 30, 2021, changes will affect the way call center customers…

Castel Detect Protects PCI Data with Speech Analytics

One of Castel Communications’ clients has been a leader in the U.S. collections industry for almost 70 years. But when it came to protecting Payment Card Industry (PCI) data, a…
Live Chat Window

Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Strategic partnership enables chat transcript analysis to deliver key business insights   BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call,…
Symphony Conductor

Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution

Castel Maestro Serves Contact Centers’ TCPA, State and Local Compliance, and Dialing Productivity Needs    BUFFALO, N.Y. – The Telephone Consumer Protection Act (TCPA) makes it illegal to place calls…