Castel Cloud Automated Dialing Solutions
Communications that Drive Performance and Efficiency
Castel’s cloud-based suite of dialing solutions help maximize performance and efficiency for contact centers- from small to enterprise. All Castel Connects® and Maestro-TCPA solutions are scalable, flexible, and leverage Compliance Manager to mitigate the risk of legal violations.
Inbound/Outbound Voice with Call Blending
Castel Connects® features multiple modes of dialer operation that include,Predictive, Preview, Agent-Directed (manual), Agentless (Outbound IVR)
Castel Maestro - TCPA compliant dialer mitigates the risk of legal violations
Blended call solution which includes agent skills routing
All modes use compliance management to ensure protection
Highest level of flexibility to allow advanced campaign strategies
All modes are available on-demand so agents can select them based on contact strategies, risk-tolerance, and desired productivity level
Take Charge with Castel’s Award-winning and Industry-proven Automated Dialing Systems
Intelligently predicts which agent is ready to answer the next call and dial more often with more Right Party Contacts (RPC). This is most useful for contact centers looking to improve sales agent contact rates or manage leads more effectively.
Simple click-to-dial functions expedite the manual dialing process for agents.
Combine skip-tracing research and call-selection so that call center agents can focus on developing a personal connection for each call. Most useful for high-touch, high-value interactions giving agents time to research and prepare.
Outbound IVR Dialing
Uses agentless Dialing with Instant Messaging Delivery (IMD) system. Provide proactive outbound reach with text-to-speech Full-compliant message capability with customer opt-in for agent assistance.
TCPA Safe Dialing
Safely call customers with cellular phones without connecting answering machines, disconnected, and busy numbers. Achieve auto-dialer efficiencies while placing a human agent “Clicker Agent” between your autodialing software and database and the contacted party. (Most useful for restricted cell phone accounts).
Skills-based routing for inbound calls based on agent competency, prior contact history, or account ownership.
With our automated dialing system, your contact center can generate calls based on customizable criteria and timeframes, to help your team instantly connect with prospects and customers as needed.
Real-time campaign controls and agile resource management, all while ensuring compliance management to meet ever-changing government standards.
Auto-dialing efficiencies and multiple dialing methods improve productivity allowing agents to focus on customers.
Advanced Campaign Management and Compliance Tools
Create campaign strategies to meet business and customer requirements,
Dynamically prioritize outreach based on priority score, importance, or revenue opportunities without logging off.
Use real-time control to quickly react and adapt to a changing business condition by creating the right mix of accounts and agents at the right time.
Centrally manage complex rules and regulations concerning Customer Interactions to handle both State and local variations in addition to restrictions from individual Clients.
Castel’s compliance engine ensures strict adherence to Federal, State, and Local laws to meet client-specific requirements.