Resources

Achieving contact center excellence requires continuing education. Leverage our resources to build the knowledge you need.

Video

TCPA Compliance

Comply with TCPA regulations and state and local calling restrictions while improving agent productivity:

 

Speech Analytics

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring.

 

Guides

How speech analytics drives

How speech analytics drives quality assurance and quality management.

FREE GUIDE
Increase contact center

Increase contact center performance by ensuring real-time compliance.

FREE GUIDE
The top six elements

The top six elements required for a successful dialer and DVR strategy.

FREE GUIDE
The Top Five Ways To Increase Contact Center

The Top Five Ways To Increase Contact Center Performance By Ensuring Real-Time Compliance

FREE GUIDE

Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.

Castel will illustrate how our custom success solutions provide:

  • Robust Automated, Predictive and TCPA dialing.

  • Increased contact rates and talk time.

  • CRM integration for CTI screen pops.

  • Increased agent productivity with compliance.

  • Multichannel communication alternatives to maintain customer contact.

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