Resources

Achieving contact center excellence requires continuing education. Leverage our resources to build the knowledge you need.

CASTEL MAESTRO TCPA COMPLIANCE

Comply with TCPA regulations and state and local calling restrictions while improving agent productivity:

 

“Based upon our review of the Maestro Program, under current law, the Maestro Program does not constitute an ATDS within the meaning of the TCPA. Therefore, the usage of the Maestro Program should not cause undue legal difficulty for clients who properly use the Maestro Program and who develop and communicate appropriate compliance requirements."

– BARRON & NEWBURGER, P.C. | 2018

Castel Analytics

HOW SPEECH ANALYTICS DRIVES

Quality Assurance / Quality Management.

Castel-Free-Guide-Performance

INCREASE CONTACT CENTER PERFORMANCE

by ensuring
real-time compliance.

Castel-Free-Guide-Successful-Dialer

THE TOP SIX ELEMENTS REQUIRED

for a successful dialer /
DVR strategy.

CASTEL DETECT LIVE SPEECH ANALYTICS

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:

 

Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.

Castel will illustrate how our custom success solutions provide:

  • Robust Automated, Predictive and TCPA dialing.

  • Increased contact rates and talk time.

  • CRM integration for CTI screen pops.

  • Increased agent productivity with compliance.

  • Multichannel communication alternatives to maintain customer contact.

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