About Castel Communications

Leveraging a proven 25-year track record of contact center innovation, Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.

Our solutions are built on decades of lessons learned in the areas of contact center technology, compliance, active trend detection, intelligent risk reduction, enhanced operations performance, ironclad data security, and low budget impact.
We deploy an Excellence Assurance Team that collaborates with our contact center partners to actively spot and correct agent interaction trends negatively impacting customer experiences and operations. The outcome of our approach is real-time compliance and best practices that directly translate into contact center revenue performance.

25 YEARS OF CONTACT CENTER INNOVATION

We drive real-time agent compliance for contact centers that directly translates into revenue performance.

A partnership with our Excellence Assurance Team provides:

Contact Center Solutions

Customer engagement tools that enhance contact center compliance, revenue performance, customer experiences, and operations.

Speech Analytics

Quality assurance and immediate intervention capabilities that allow compliance and best practice errors to be corrected during an active call.

Best Practice Partnerships

A partnership between you and our team to proactively maximize performance and improves customer experiences and operations.

Intelligent Risk Reduction

Real-time compliance assurance and best practice development tools that dramatically mitigate the emergence of lawsuits and protect your contact center from needless threats.

Enhanced Revenue Performance.

A collaboration between you and Castel that tracks revenue collected alongside compliance to drive agent behaviors that enhance customer experiences and operations performance.

Ironclad Data Security

Your choice between on-premise or cloud-based solutions allowing your organization to securely control the flow of confidential customer data. Operate with full security confidence.

Low Budget Impact

Affordable implementation and maintenance built on some of the most competitive terms in the contact center industry so you can do significantly more with limited resources.

CASTEL CONTACT CENTER SOLUTIONS

Leverage our comprehensive suite of contact center solutions to achieve success through proactive compliance and best practices built on actionable data:

Customer Engagement

Predictive, preview, and manual dialing capabilities, including inbound ACD. This ensures your agents progress customer contact as efficiently and profitably as possible.

Real-Time Analytics

LIVE, action-based capabilities monitoring customer conversations as they happen. This approach affects the outcome of the conversation before it concludes via instant alerts, scoring, and feedback.

Post-Call Analytics

Active listening and text transcription technology ensures agent compliance by spotting keywords and phrasing that correspond with events of interest. This drives your QA/QM initiatives.

Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.

Castel will illustrate how our custom success solutions provide:

Robust Automated, Predictive and TCPA dialing.
Increased contact rates and talk time.
CRM integration for CTI screen pops
Increased agent productivity with compliance.
Multichannel communication alternatives to mantain customer contact.