Award-Winning IP PBX/FAX/IVR

Get a complete off-premise connectivity solution without the need for costly hardware and installation.

  • Powerful communications tools

  • Advanced mobility applications

  • Robust calling features

Eliminate the Complexities of On-premise Technologies and Expenses

Integrate PBXaaS with Castel's Call Center as a Service to your existing or new PBX infrastructure for advanced IVR, ACD, and predictive dialing capabilities to increase customer satisfaction.

Complete PBXS Infrastructure

  • Powerful communications tools

  • Advanced mobility applications

  • Robust calling features

Advanced Capabilities

  • Automated dialing

  • Advanced call routing

  • Priority queuing

  • Speech Analytics

Access powerful features like mobility, IVRs, queues and conferencing. All features are included with Castel IP PBX, and no additional licensing fees are required. Castel IP PBX gives you access to an enterprise-grade phone system while completely eliminating costly CapEx. We make it so easy to get started with no upfront costs, hassle-free installation, and no on-going maintenance.



Complete call control from any location with the Connected Mobile App for iOS and Android devices..


Reporting and Call Logging

View details about all calls in your system with custom, statistical reports that can be emailed to you automatically.



Communicate as your workflow demands with dynamic status, integrated chat, and video chat.


Recording and Monitoring

Monitor, whisper, barge, and record calls from the Switchboard
or IP phone.


Call Queues

Not just for the call center, Castel brings powerful call queuing functionality to efficiently handle inbound calls.


Automated Attendant (IVR)

Deliver a great customer experience for your callers with custom greetings and routing options, getting your customer to the right person or department, as quickly as possible.


Hot Desking

IP phone users can log into any IP phone and allow all extension settings and preferences to follow them, automatically.

Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.

Castel will illustrate how our custom success solutions provide:

  • Robust Automated, Predictive and TCPA dialing.

  • Increased contact rates and talk time.

  • CRM integration for CTI screen pops.

  • Increased agent productivity with compliance.

  • Multichannel communication alternatives to maintain customer contact.

Request a Quote