Award-Winning IP PBX/FAX/IVR
Get a complete off-premise connectivity solution without the need for costly hardware and installation.
Powerful communications tools
Advanced mobility applications
Robust calling features
Eliminate the Complexities of On-premise Technologies and Expenses
Integrate PBXaaS with Castel's Call Center as a Service to your existing or new PBX infrastructure for advanced IVR, ACD, and predictive dialing capabilities to increase customer satisfaction.
Complete PBXS Infrastructure
Powerful communications tools
Advanced mobility applications
Robust calling features
Advanced Capabilities
Automated dialing
Advanced call routing
Priority queuing
Speech Analytics
Access powerful features like mobility, IVRs, queues and conferencing. All features are included with Castel IP PBX, and no additional licensing fees are required. Castel IP PBX gives you access to an enterprise-grade phone system while completely eliminating costly CapEx. We make it so easy to get started with no upfront costs, hassle-free installation, and no on-going maintenance.
Mobility
Complete call control from any location with the Connected Mobile App for iOS and Android devices..
Reporting and Call Logging
View details about all calls in your system with custom, statistical reports that can be emailed to you automatically.
Collaboration
Communicate as your workflow demands with dynamic status, integrated chat, and video chat.
Recording and Monitoring
Monitor, whisper, barge, and record calls from the Switchboard
or IP phone.
Call Queues
Not just for the call center, Castel brings powerful call queuing functionality to efficiently handle inbound calls.
Automated Attendant (IVR)
Deliver a great customer experience for your callers with custom greetings and routing options, getting your customer to the right person or department, as quickly as possible.
Hot Desking
IP phone users can log into any IP phone and allow all extension settings and preferences to follow them, automatically.