Category: News

Castel news

Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Strategic partnership enables chat transcript analysis to deliver key business insights   BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call, and customer contact capabilities, today announced a strategic partnership with Comm100, a global provider of enterprise-grade digital customer engagement tools. The partnership allows Castel clients […]

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Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution

Castel Maestro Serves Contact Centers’ TCPA, State and Local Compliance, and Dialing Productivity Needs    BUFFALO, N.Y. – The Telephone Consumer Protection Act (TCPA) makes it illegal to place calls using an automatic dialing system to cell phones, residential phone lines, or phone numbers paid for by the recipient that would result in a fee […]

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Castel Joins Mitel® Solutions Alliance

Castel Focuses on Making Speech Analytics a Value-Add for Mitel    BUFFALO, N.Y. – Castel Communications was recently granted approval to join the Mitel® Solutions Alliance (MSA), a program to create applications and services that integrate and interoperate with Mitel’s enterprise and mobile communications, and build awareness among Mitel resellers and customers.   “Castel has been informally working […]

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Steve Felano Joins Castel to Lead Strategic Growth Initiatives

Felano Will Develop, Launch, and Innovate Programs Aimed at Long-Term Growth   BUFFALO, N.Y. – Steve Felano recently joined Castel Communications to lead strategic initiatives focused on long-term growth, product innovation, and customer experience enhancement. In his new role, Felano will leverage his more than 12 years of experience developing, executing, and improving integrated growth and […]

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