Transforming Contact Center Compliance: Meet Castel Communications’ Digital Content Recorder (DCR)
Contact centers face increasing pressure to manage and record customer interactions across multiple channels and data sources while remaining compliant with state and federal regulations. The rise of digital channels…
Staying Compliant in the Contact Center Industry Just Got Easier
Contact centers are constantly striving to offer exceptional customer experiences, while at the same time, adhering to state and federal regulations. However, the unpredictable compliance landscape has made staying 100%…
8 Ways Your Call Center Can Balance Efficiency, Risk, & the Customer Experience
Call centers still rely on voice as one of the most effective customer engagement channels. However, as regulatory restrictions become more complex, consumer outreach becomes more challenging. But with the…
Regulation F starts November 30 – Are you ready?
Do you have a Regulation F compliance action plan in place? With the new Federal debt collection rules coming November 30, 2021, changes will affect the way call center customers…
Castel Detect Protects PCI Data with Speech Analytics
One of Castel Communications’ clients has been a leader in the U.S. collections industry for almost 70 years. But when it came to protecting Payment Card Industry (PCI) data, a…
Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management
Strategic partnership enables chat transcript analysis to deliver key business insights BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call,…