News & Insights

Castel Detect Protects PCI Data with Speech Analytics

One of Castel Communications’ clients has been a leader in the U.S. collections industry for almost 70 years. But when it came to protecting Payment Card Industry (PCI) data, a…
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Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Strategic partnership enables chat transcript analysis to deliver key business insights   BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call,…
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Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution

Castel Maestro Serves Contact Centers’ TCPA, State and Local Compliance, and Dialing Productivity Needs    BUFFALO, N.Y. – The Telephone Consumer Protection Act (TCPA) makes it illegal to place calls…
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Castel Joins Mitel® Solutions Alliance

Castel Focuses on Making Speech Analytics a Value-Add for Mitel  BUFFALO, N.Y. – Castel Communications was recently granted approval to join the Mitel® Solutions Alliance (MSA), a program to create applications and services…
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Steve Felano Joins Castel to Lead Strategic Growth Initiatives

Felano Will Develop, Launch, and Innovate Programs Aimed at Long-Term Growth   BUFFALO, N.Y. – Steve Felano recently joined Castel Communications to lead strategic initiatives focused on long-term growth, product innovation,…
Speech Analytics Post

Castel Discusses Speech Analytics with Collection Advisor

Written by Joshua Fluegel | Collection Advisor   A couple minutes each day focused on the latest developments in a segment of your industry is worth its weight in gold.…