Month: December 2018

Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management

Strategic partnership enables chat transcript analysis to deliver key business insights   BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call, and customer contact capabilities, today announced a strategic partnership with Comm100, a global provider of enterprise-grade digital customer engagement tools. The partnership allows Castel clients […]

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