NEEDS WE SOLVE

We solve a range of critical contact center needs with our comprehensive suite of success solutions. Our approach empowers contact centers to reach new heights of customer experience, revenue, compliance, and operations performance:

Call-Center-Team-360x440xc

AGENT PRODUCTIVITY

Improve agent performance through proactive outbound, skills routing, and priority queuing.

DigiDialPadFIN-360x440xc

TCPA COMPLIANCE

Ensure consumer protection while avoiding lawsuits and maintaining productivity.

SoftwareDemo_2.12.18-360x440xc

LET CASTEL ENHANCE

your customer experience and contact center performance.

LIVE-FIN-360x440xc

LIVE QUALITY MONITORING

Leverage reminders, scripting, and call scoring to positively influence call outcome.
ContactPostCall-360x440xc

POST-CALL REVIEW

Enhance QA/QM and compliance management using advanced listening technology.
FTT-FIN-360x440xc

FULL TEXT TRANSCRIPTION

Transcribe customer conversations using categorical analysis and search capabilities.

How Can Castel Enhance Your Customer Experience And Contact Center Performance? Let Us Show You:

Dialing Solutions and Productivity

Learn The Top Seven Ways That Speech Analytics Drives Quality Assurance / Quality Management. Get Our FREE Guide.