NEEDS WE SOLVE

We solve a range of critical contact center needs with our comprehensive suite of success solutions. Our approach empowers contact centers to reach new heights of customer experience, revenue, compliance, and operations performance:

AGENT PRODUCTIVITY
Improve agent performance through proactive outbound, skills routing, and priority queuing.
TCPA COMPLIANCE
Ensure consumer protection while avoiding lawsuits and maintaining productivity.
LET CASTEL ENHANCE
your customer experience and contact center performance.
LIVE QUALITY MONITORING
Leverage reminders, scripting, and call scoring to positively influence call outcome.
POST-CALL REVIEW
Enhance QA/QM and compliance management using advanced listening technology.
FULL TEXT TRANSCRIPTION
Transcribe customer conversations using categorical analysis and search capabilities.

How Can Castel Enhance Your Customer Experience And Contact Center Performance? Let Us Show You:

Learn the top Seven ways that speech analytics drives quality Assurance / Quality Management. Get Our FREE Guide.

© 2018 – Castel Communications