THE LIVE ALTERNATIVE FOR SPEECH ANALYTICS
Castel Detect LIVE provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting the outcome of the call and customer experience.
Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence.
Castel Detect LIVE provides:
How Castel Detect Improves Your Call Experience Live
CASTEL DETECT LIVE SPEECH ANALYTICS
Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:
Our FREE demo will illustrate how Castel Detect LIVE provides:
- Speech analytics.
- Real-time compliance.
- Call scoring.
- Listening interface.
- Event targeting.
- Logic and workflow.
- Real-time agent feedback.
- Post-call audit / analysis.
- Other related capabilities.
Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.