Castel Connects

  • Automated Dialing

  • Skill-Based Routing

  • Priority Queuing

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FULL FEATURED BLENDED SOLUTION WITH AUTOMATED DIALER

Castel Connects delivers performance, compliance, and a highly personalized customer experience to contact centers.

Our skills-based routing and priority queuing ensure the right agent services the right customer, every time, across the entire enterprise.

Automated Dialing

Our patented predictive algorithm drives high campaign penetration while complying with calling regulations. You can select a predictive, preview, manual, or proactive agentless dialing approach.

CAMPAIGN STRATEGY

Build portfolio strategies dynamically, or apply new ones while the campaign is active. Create, start, and end campaigns automatically without dialer or administrator intervention.

COMPLIANCE MANAGEMENT

Conforms to federal, state, and local regulations. Our compliance management tool is the gatekeeper for all outbound proactive dialing, ensuring adherence to applicable regulations.

APPLICATION INTEGRATIONS

Our API package allows contact centers to integrate customer call processing with their CRM tool. This empowers the user with access to all telephony functions, including screen-pop.

DETAILED REPORTING

Leverage standard and custom reporting at the detailed and aggregate levels. Use reporting to discern contact center performance and compliance.

SEAMLESS WORKLOAD DISTRIBUTION

Rapidly move agents within campaigns and queues. Distribute workload across campaigns and dynamic queues. Gain seamless efficiencies through this approach.

Our FREE demo will illustrate how Castel Connects provides:

Our FREE demo will illustrate how Castel Detect LIVE provides:

  • Automated Dialing

  • Skills-based routing

  • Priority queuing

  • Campaign strategy

  • Compliance management

  • Application integrations

  • Detailed reporting

  • Seamless workload distribution

  • Other related capabilities

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