YOUR SOLUTION FOR AUTOMATED COMPLIANCE MANAGEMENT
Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.
Castel Detect QA/QM provides:
HOW CASTEL SPEECH ANALYTICS WORKS
CASTEL DETECT POST-CALL ANALYTICS
Supercharge your Quality Assurance / Quality Management team with automated keyword spotting: