Learn The Top Six Elements Required For A Successful Dialer / DVR Strategy.

Our FREE guide will explain:

  • How an effective dialer/DVR strategy assists in controlling contact center workflow and dramatically increasing agent productivity.
  • The need for a multifaceted dialing algorithm to achieve high campaign penetration.
  • Why contact center managers need the ability to structure and adjust campaign strategies dynamically.
  • How total compliance management forms the bedrock of every successful dialer/DVR strategy.
  • Why full recording review and data encryption at rest are important for the discovery of agent training opportunities and compliance management.
  • How metadata indexing propels a dialer/DVR strategy to success.
  • Why multisite playback of customer conversations is integral to sustaining an effective dialer/DVR strategy.
  • Other related items.