Our FREE guide will explain:

• How an effective dialer/DVR strategy assists in controlling contact center workflow and dramatically increasing agent productivity.

• The need for a multifaceted dialing algorithm to achieve high campaign penetration.

• Why contact center managers need the ability to structure and adjust campaign strategies dynamically.

• How total compliance management forms the bedrock of every successful dialer/DVR strategy.

• Why full recording review and data encryption at rest are important for the discovery of agent training opportunities and compliance management.

• How metadata indexing propels a dialer/DVR strategy to success.

• Why multisite playback of customer conversations is integral to sustaining an effective dialer/DVR strategy.

• Other related items.