Learn The Top Six Elements Required For A Successful Dialer / DVR Strategy.
Our FREE guide will explain:
- How an effective dialer/DVR strategy assists in controlling contact center workflow and dramatically increasing agent productivity.
- The need for a multifaceted dialing algorithm to achieve high campaign penetration.
- Why contact center managers need the ability to structure and adjust campaign strategies dynamically.
- How total compliance management forms the bedrock of every successful dialer/DVR strategy.
- Why full recording review and data encryption at rest are important for the discovery of agent training opportunities and compliance management.
- How metadata indexing propels a dialer/DVR strategy to success.
- Why multisite playback of customer conversations is integral to sustaining an effective dialer/DVR strategy.
- Other related items.