Castel – Email and SMS Messaging
Automate and Customize to meet current requirements
Empower agents to increase effectiveness and customer satisfaction
Know your business with Unified Reporting across all channels
Customer expectations on how contact services are delivered is rapidly changing. As a service provider your ability to meet these expectations will rely on new, and evolving technologies. New integrated multichannel communication platforms will lead the way.
With Castel’s integrated multi-channel communications platform, you can significantly increase the scope of digital communications to address this challenge.
Automate and Customize
Instead of creating separate campaigns for each marketing channel, forward-looking teams are now automating singular, overarching campaigns that span multiple channels to maximize effectiveness.
Automate campaign strategies to reach many and use workflow to improve efficiency between inter-departmental groups.
Use real-time campaign control and agile resource management, all while ensuring compliance management that delivers the flexibility to meet ever-changing government standards.
Empower
Increase Satisfaction and Effectiveness, empower your agents to manage customer concerns faster by providing communication preferences that foster collaboration, personalize messaging. and expand visibility to a full view of the customers’ journey, all done through a one-stop services console.
Use what channel works best
Encourage interacting more
Talk when it’s comfortable
Connect your customers to the appropriate agent, anytime, anywhere with real-time email queues that allow two-way responses.
Know Your Business Performance
Gain insight into the entire customer experience through a unified reporting dashboard that provides the business analytics to track preferences and interaction history across all channels.