Automate campaign-based email processing with compliance
Customize inbound routing for email responses
Free form standardized template resources
Roles-based agent services console
Measure Email Campaign/Agent Performance with Unified Reporting
Deliver a Seamless Experience to Customers that Prefer Email
Meet customers where they are—and for many, that’s email.
With Castel’s integrated web-based email management platform, you can significantly increase the scope of your digital communications with personalized options like- sender name, advanced routing, tracking, analytics, and robust reporting.
Campaign Management
Create and manage rich segmented, sequenced, or ad hoc email campaigns with an interactive HTML editor.
Real-time Communication
Connect your customers to the appropriate agent, anytime, anywhere with real-time email queues that allow two-way responses.
Unified Channels
Gain insight into the entire customer experience through a unified dashboard that tracks customer communication preferences and interaction history—across all channels, not just email.
Automated Processes
Optimize email strategies and increase agent productivity with audience segmentation and automated replies, suggestions, and acknowledgements.
Empower your agents to manage customer concerns faster with an email management tool that meets their communication preference and integrates into your contact center dashboard for:
personalized support
easier collaboration
convenience