SMS Messaging

Handle multiple SMS-based interactions all at once with a comprehensive messaging tool.

  • Deliver responses and updates

  • Route messages to the proper agent

Drive Customer Engagement with SMS Messaging

"Simple, yet powerful tool to touch-base with customers”

Castel’s SMS messaging offers non-invasive customer communication that improves response rates, increases productivity, and boosts business results. 

Multiple Conversations

Multiple Conversations

Reduce handling time and increase customer satisfaction by managing multiple two-way SMS conversations at one.

Streamlined Reporting

SMS conversations are routed directly into an interactive dashboard where you can create performance reports that can be accessed in minutes.  

Recorded Conversations

Recorded Conversations

Use recorded SMS messages for agent training to improve performance, compliance, and customer support.

Unified Messages

Receive messages across all channels- SMS, Social Media, Email, and Chat from a single inbox to ensure interactions are never lost.

Campaign Management

Create and manage rich segmented, sequenced, or ad hoc email campaigns with an interactive HTML editor.

Gain customer loyalty and simplify the agent experience with SMS messaging.

  • Allows for 24/7 support

  • Creates a memorable support experience

  • Reduce operational costs

  • Standardize your message to your customer

Gain customer loyalty

Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.

Castel will illustrate how their custom success solutions provide:

  • Robust Automated, Predictive and TCPA dialing.

  • Increased agent productivity with compliance.

  • CRM integration for CTI screen pops.

  • Increased agent productivity with compliance.

  • Multichannel communication alternatives to maintain customer contact.

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