Your Agents And Administrators Can Access Our Contact Center Solutions From Anywhere
Our Cloud-Based Features are Scalable and Reliable With Just a Click of a Button.
Enhanced Productivity
Real-time Compliance
Increased Revenue Performance
25 YEARS OF CONTACT CENTER INNOVATION
Castel Cloud
Uses Innovative technology to deliver seamless call center communications.
Castel Connects
A full-featured, blended contact center solution.
Castel Maestro
Comply with TCPA regulations and government calling restrictions.
Castel Detect Live
Analyze LIVE calls with high accuracy, alerts, scripting, and call scoring.
Castel Detect QA/QM
Automate QA/QM to reduce operational cost, optimize performance, and drive quality.
Castel Explore
Upload, transcribe, and EXPLORE call audio recordings easily.
25 Years of Contact Center Innovation
Leveraging a proven 25-year track record of contact center innovation, Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices based on actionable data.
We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.
Features
Contact Center Solutions
Customer engagement tools that enhance contact center compliance, revenue performance, customer experiences, and operations.
Speech Analytics
Quality assurance and immediate intervention capabilities that allow compliance and best practice errors to be corrected during an active call.
Excellence Assurance
A partnership between you and our team that proactively corrects performance trends negatively impacting customer experiences and operations.
Intelligent Risk Reduction
Real-time compliance assurance and best practice development tools that dramatically mitigate the emergence of lawsuits and protect your contact center from needless threats.
Enhanced Revenue Performance
A collaboration between you and Castel that tracks revenue collected alongside compliance to drive agent behaviors that enhance customer experiences and operations performance.
Ironclad Data Security
Your choice between on-premise or cloud-based solutions allowing your organization to securely control the flow of confidential customer data. Operate with full security confidence.
Learn How Castel’s Contact Center Suite Can Enhance Your Customer Experience And Contact Center Performance.
Castel will illustrate how our custom success solutions provide:
Agent productivity and TCPA compliance.
Call retention and LIVE quality monitoring.
Post-call review and full text transcription.
Real-time compliance and active trend detection.
Intelligent risk reduction and enhanced revenue performance.
Ironclad data security and low budget impact.
Other related capabilities.