Every customer interaction counts. Your agents need the right tools to create an exceptional customer experience. Our intuitive contact center can provide them.
Whether your call center is enterprise, medium, or small, Castel Cloud solutions are scalable and have everything you need to improve customer service, productivity, compliance, and revenues.
Make customer service your competitive advantage.
With reliable technology from Castel, your agents can be more productive and are able to exceed customer expectations. As industry regulations become restrictive and more complicated, Castel Cloud provides communication options to keep you and your customers connected and compliant.
Cost-effective, scalable, and compliant leading-edge technology.
Castel Cloud eliminates up-front capital expenditures, hardware maintenance, and upgrades. Our pay-as-you-go pricing enables your company to add agent licenses as business dictates. Mitigate risks and maintain federal, state, and local contact regulations with Castel’s Live speech analytics and contact rules-based compliance engine.
Improve the customer experience with advanced Multichannel solutions
- Campaign Managed Performance Dialing.
- Live Compliance Monitoring / Automated QA.
- Unified Reporting and Analytics.
- Digital Voice Recording (DVR) and for Retention and Backups.
- Managed VoIP Services.
Powerful, yet intuitive and easy to use
Simplify day-to-day administrative tasks with a user-friendly, intuitive graphical interface that requires minimal training.
25 Years of Contact Center Innovation
Castel Communications provides critical contact center solutions for financial and collections institutions across the country, enabling agents to create more effective customer engagements with real-time and post-call analytics that enhance contact center compliance, operations, and revenue performance.
Our personalized service, advanced quality assurance, easy-to-use, and feature rich in-depth solutions increase employee efficiency and customer satisfaction. Relying on our innovative technology and industry expertise, Castel scales instantly to meet your business demands.
