Leveraging a proven 25-year track record of contact center innovation, Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.
Our solutions are built on decades of lessons learned in the areas of contact center technology, compliance, active trend detection, intelligent risk reduction, enhanced operations performance, ironclad data security, and low budget impact.
We deploy an Excellence Assurance Team that collaborates with our contact center partners to actively spot and correct agent interaction trends negatively impacting customer experiences and operations. The outcome of our approach is real-time compliance and best practices that directly translate into contact center revenue performance.
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