Castel | Voice and Speech Analysis – Flexible Call Capacity

Castel Detect™ 2.4 at ACA

Castel will present the features of the newest version of Castel Detect™ 2.4 at the ACA International to be held at the Chicago Hilton, July 23 – 25, 2014. Attendees are invited to stop by Booth #1015 to learn more about Castel Detect™.
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Castel Tracker™

Castel Tracker™ Digital Voice Recording (DVR) allows you to make recordings of all agent calls automatically. Whether for compliance, training or customer satisfaction, recording and archiving all agent calls is a necessity in today’s contact center environment.

100% Recording on Every Call!
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Healthcare Collections, LLC

“Working as a partner not simply a vendor, Castel has improved the quality of our business.”
- Christian Lehr, Healthcare Collections, LLC
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Castel Detect™

Reduce business risks
Increase customer satisfaction
Improve quality assurance processes
Empower agent productivity

ENGAGE PREVENTION NOW…
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Newsroom

Castel to Speak at ACA International’s 75th Anniversary Convention & Expo

Castel’s Exhibitor Showcase to Feature New Capabilities of Castel Detect™ 2.4

“Castel has designed the ability to combine words, phrases plus emotions to identify LIVE events that represent positive and negative situations directly impacting call center operations and compliance,” states Tom Quattrini, Castel’s Vice President of Customer Service.

Predictive Dialers Today

Predictive dialing has come a long way over the past thirty years. The concept of continually monitoring available agents, their talk, wait, and wrap times, answer rates and other statistics to determine pacing rates are simply the basic definition of a predictive dialer……