Our Solutions

100% Agent Only Manual Dialing

Incapable of storing phone numbers, requiring agents to manually dial the calls and connects only after ensuring...

Live Speech Analytics

Provides LIVE monitoring and analysis on 100% of calls while conversations are occurring! Auditing and reporting available...

Predictive Dialer

Delivers a feature-rich solution for your focused customer contact campaigns, proven to increase your agent productivity...

Digital Voice Recording

Allows you to make recordings of all agent calls automatically, for compliance, training or customer satisfaction...

Recent News

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Castel August 2015 Newsletter

    Looking to ensure your agents are manually dialing customers compliantly?   Incapable of storing phone numbers, Castel CallSelect™ requires agents to manually dial the call and connects only after ensuring……     Stop by Booth #707 to learn about Castel CallSelect™ 100% Agent Only Manual Dialing!     Call Center Agents Success Starts

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Castel CallSelect™ Unveils Calling Platform for Mandatory Agent-Only Dialing

Castel Team to Demonstrate Castel CallSelect™ Solution at Debt Connection Symposium in Austin, Texas, September 9 – 11, 2015 BUFFALO, New York—August 20, 2015—Castel today announced the release of Castel CallSelect™, a premise-based calling platform designed to help address TCPA compliant agent manual dialing. The solution provides businesses with manual agent calling originating via Castel’s

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Call Center Agent Success Starts With Kindergarten Quotes

Recently I spoke with call center management leaders who provided some tips to training and managing good call center agents. One person referred to the “All I Really Need To Know I Learned In Kindergarten” poem by Robert Fulghum, coordinating each verse with a suggestion to helping agents. Share everything (VALUABLE INFORMATION SHOULD BE SHARED),

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Castel July 2015 Newsletter

    CFPB Releases New Database of Consumer Complaints Sunlight Foundaton   The Consumer Finance Protection Bureau (CFPB) recently announced that it was releasing consumer complaints filed with the bureau against financial institutions — more than 400,000 complaints sent to nearly 3,000 companies, to be exact. Share this article:   CFPB Orders Citibank to Pay $700

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Castel June 2015 Newsletter

Reverse A Pattern Of Poor Sales With Speech Analytics Entrepreneur   Customer relationship management is one of the hottest areas in sales management. Gartner projected this market will reach $36.5 billion by 2017. But despite the massive growth in this space, business owners and sales managers often don’t know what to do with that data

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Castel Speaking at 16th Annual Call Center Week Conference and Expo in Las Vegas

Castel Detect™ 2.5 Speech Analytics Sneak Peek at Call Scoring, Verbatim Script Pops and Instant Messaging Buffalo, NY – June 15, 2015 – Castel Communications, LLC, today announced they will be speaking this week at the 16th Annual Call Center Week Conference and Expo 2015 at The Mirage, Las Vegas. The conference focuses upon transformational

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What Our Customers Say

This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships."

Northstar Location Services

( Buffalo, NY )

In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients."

Account Control Technology

( Canoga Park, CA )

As a business focused upon best in class receivables management for the medical industry, we rely upon Castel to provide us with exceptional solutions and services. Working as a partner not simply a vendor, Castel has improved the quality of our business.”

Healthcare Collections, LLC

( Phoenix, AZ )

Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updated technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value.”

Capital Management Systems

( Buffalo, NY )

Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting and countless other services have catapulted ICR to the top of our industry. After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”

Immediate Credit Recovery

( Wappingers Falls, NY )

I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”

Arcadia Recovery Bureau

( Reading, PA )

Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none.”

Eastern Accounts System Inc.

( Sandy Hook, CT )

Meet Our Partners/Integrators

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