Our Solutions

Live Speech Analytics

Provides LIVE monitoring and analysis on 100% of calls while conversations are occurring! Auditing and reporting available...

Predictive Dialer

Delivers a feature-rich solution for your focused customer contact campaigns, proven to increase your agent productivity...

Manual Dial Platform

Built on its own stand-alone platform allows agents to select a number by pressing a button or dial the number by hand...

Digital Voice Recording

Allows you to make recordings of all agent calls automatically, for compliance, training or customer satisfaction...

Enhanced Intelligent Message Delivery

With text-to-speech capability and customer touch tone input, increase the power and flexibility of dialing efforts...

Real-Time Business Intelligence Center

Allows you access to real-time key performance indicators at any given time throughout the day...

Recent News

Castel Detect™ LIVE Speech Analytics to Premiering May 15th

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The 8th Annual Auto Finance Risk & Compliance Summit includes Castel Detect™ LIVE Speech Analytics BUFFALO, N.Y., May 12, 2015 – Castel Communications, LLC, today announced they will be exhibiting for the first time at the Auto Finance Risk & Compliance Summit 2015, May 18 – 20, in San Diego. They are debuting with Castel Detect™ LIVE

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Castel Detect Speech Analytics Sponsoring Collection and Recovery Solutions 2015

Castel Presenting LIVE Demonstrations and Exhibiting at the Collection and Recovery Solutions 2015 Conference, May 6 – May 8, 2015 Las Vegas Buffalo, NY – May 4, 2015 – Castel Communications, LLC, today announced their sponsorship of CRS2015, an educational conference providing techniques, strategies and resources for maximizing collection and recovery industry professionals. The event

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Castel April 2015 Newsletter

            Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe   Castel Detect Speech Analytics Sponsoring CS Week Conference Castel Communications, LLC, today announced they will be sponsoring and exhibiting at CS Week, the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives,

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Castel Detect Speech Analytics Sponsoring CS Week Conference

Castel Exhibiting at Charlotte Convention Center, April 28 – May 1, 2015 in Charlotte, NC Buffalo, NY – April 22, 2015 – Castel Communications, LLC, today announced they will be sponsoring and exhibiting at CS Week, the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives, municipalities and government entities.

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Castel Speaking at Credit and Collection News Conference

Featured Speaker Invited to Present Castel Detect™ Live Speech Analysis Solution Buffalo, NY – April 13, 2015 – Castel Communications, LLC, today announced their invitation to address attendees about LIVE Speech Analysis at the 10th annual Credit and Collection News Conference taking place at the St. Regis Monarch Beach Resort in Dana Point, CA. Castel’s

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Castel March 2015 Newsletter

  March 18, 2015 ##EMAIL##, you’ve received this email because you’re a valued customer of Castel Communications. You may unsubscribe if you no longer wish to receive our emails. Archive   Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe   Reverse A Pattern Of Poor Sales With Speech Analytics Entrepreneur Customer relationship

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What Our Customers Say

This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships."

Northstar Location Services

( Buffalo, NY )

In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients."

Account Control Technology

( Canoga Park, CA )

As a business focused upon best in class receivables management for the medical industry, we rely upon Castel to provide us with exceptional solutions and services. Working as a partner not simply a vendor, Castel has improved the quality of our business.”

Healthcare Collections, LLC

( Phoenix, AZ )

Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updated technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value.”

Capital Management Systems

( Buffalo, NY )

Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting and countless other services have catapulted ICR to the top of our industry. After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”

Immediate Credit Recovery

( Wappingers Falls, NY )

I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”

Arcadia Recovery Bureau

( Reading, PA )

Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none.”

Eastern Accounts System Inc.

( Sandy Hook, CT )

Meet Our Partners/Integrators

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