Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM Healthcare Business

Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) announced Castel’s Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance.

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Predictive Dialers Today

Predictive dialing has come a long way over the past thirty years. The concept of continually monitoring available agents, their talk, wait, and wrap times, answer rates and other statistics to determine pacing rates are simply the basic definition of a predictive dialer……


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Passion Towards Excellence!

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