Our Solutions

Live Speech Analysis

Provides LIVE monitoring and analysis on 100% of calls while conversations are occurring! Auditing and reporting available...

Predictive Dialer

Delivers a feature-rich solution for your focused customer contact campaigns, proven to increase your agent productivity...

Manual Dial Platform

Built on its own stand-alone platform allows agents to select a number by pressing a button or dial the number by hand...

Digital Voice Recording

Allows you to make recordings of all agent calls automatically, for compliance, training or customer satisfaction...

Enhanced Intelligent Message Delivery

With text-to-speech capability and customer touch tone input, increase the power and flexibility of dialing efforts...

Real-Time Business Intelligence Center

Allows you access to real-time key performance indicators at any given time throughout the day...

Recent News

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LIVE SPEECH ANALYTICS: Time for a Check Up!

It’s the start of the year and many of us are looking at the calendar and making doctor appointments for ourselves or family members, etc. For those of us who have put on some weight, we may be worried about other diagnostic tests that will be completed to understand just how healthy we are. Just

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Castel Detect™ 2.5 to Feature Call Scoring, Rich Data Integration, and Interactive Agent Display

Castel Team to Present Solution Innovation at DBA International, February 3 – 5, 2015 in Las Vegas Buffalo, NY – January 26, 2015 – Castel Communications, LLC, today announced its next version of Castel Detect™ Speech Analysis Solution to be released in second quarter 2015. This next version targets customers’ continued expectations to meet business

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Paul Maggioli, CTO Auto Finance Summit

Castel Sponsoring 10th Annual Future Contact Center Summit

Castel Selected as Thought Leader for Improved Quality Assurance and Customer Engagement Using LIVE Voice Analysis Buffalo, NY – January 15, 2015 – Castel Communications, LLC, today announced they will be sponsoring and speaking at The Future Contact Center Summit taking place at the Omni Orlando Resort at ChampionsGate, Orlando, FL, January 26 – 30,

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Castel December 2014 Newsletter

December 16, 2014 ##EMAIL##, you’ve received this email because you’re a valued customer of Castel Communications. You may unsubscribe if you no longer wish to receive our emails. Archive Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe     INDUSTRY NEWS Call/Learning Centers: The Science Of Training, Learning Customer Care News People

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Castel November 2014 Newsletter

  November 18, 2014 ##EMAIL##, you’ve received this email because you’re a valued customer of Castel Communications. You may unsubscribe if you no longer wish to receive our emails. Archive   Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe   Customer Service Hall of Fame Perhaps it is no surprise that the

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Castel October 2014 Newsletter

  Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe   Script or No Script? Regardless of the type of calls your agents manage each day, more often than not their conversations may revolve around a set of scripted statements. In Customer Service, one might say, “Thank you for calling ***, my name

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What Our Customers Say

This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships."

Northstar Location Services

( Buffalo, NY )

In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients."

Account Control Technology

( Canoga Park, CA )

As a business focused upon best in class receivables management for the medical industry, we rely upon Castel to provide us with exceptional solutions and services. Working as a partner not simply a vendor, Castel has improved the quality of our business.”

Healthcare Collections, LLC

( Phoenix, AZ )

Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updated technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value.”

Capital Management Systems

( Buffalo, NY )

Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting and countless other services have catapulted ICR to the top of our industry. After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”

Immediate Credit Recovery

( Wappingers Falls, NY )

I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”

Arcadia Recovery Bureau

( Reading, PA )

Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”

LTD Financial Services

( San Antonio, TX )

Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none.”

Eastern Accounts System Inc.

( Sandy Hook, CT )

Meet Our Partners/Intergrators

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