Newsroom

Castel to Speak at ACA International’s 75th Anniversary Convention & Expo

Castel’s Exhibitor Showcase to Feature New Capabilities of Castel Detect™ 2.4

“Castel has designed the ability to combine words, phrases plus emotions to identify LIVE events that represent positive and negative situations directly impacting call center operations and compliance,” states Tom Quattrini, Castel’s Vice President of Customer Service.

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Blog

Predictive Dialers Today

Predictive dialing has come a long way over the past thirty years. The concept of continually monitoring available agents, their talk, wait, and wrap times, answer rates and other statistics to determine pacing rates are simply the basic definition of a predictive dialer……
 

 

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Passion Towards Excellence!

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