Castel | Voice and Speech Analysis – Flexible Call Capacity

Arcadia Recovery Bureau

“Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”
- Chris Miller, Arcadia Recovery Bureau
Castel Tracker™

Castel Tracker™ Digital Voice Recording (DVR) allows you to make recordings of all agent calls automatically. Whether for compliance, training or customer satisfaction, recording and archiving all agent calls is a necessity in today’s contact center environment.

100% Recording on Every Call!
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Healthcare Collections, LLC

“Working as a partner not simply a vendor, Castel has improved the quality of our business.”
- Christian Lehr, Healthcare Collections, LLC
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Castel Detect™

Reduce business risks
Increase customer satisfaction
Improve quality assurance processes
Empower agent productivity

ENGAGE PREVENTION NOW…
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Newsroom

Castel to Speak at ACA International’s 75th Anniversary Convention & Expo

Castel’s Exhibitor Showcase to Feature New Capabilities of Castel Detect™ 2.4

“Castel has designed the ability to combine words, phrases plus emotions to identify LIVE events that represent positive and negative situations directly impacting call center operations and compliance,” states Tom Quattrini, Castel’s Vice President of Customer Service.

Predictive Dialers Today

Predictive dialing has come a long way over the past thirty years. The concept of continually monitoring available agents, their talk, wait, and wrap times, answer rates and other statistics to determine pacing rates are simply the basic definition of a predictive dialer……