CASTEL COMMUNICATIONS

CONTACT CENTER SOLUTIONS

  • Increased Productivity
  • Real-time Compliance
  • Superior Revenue Performance

25 YEARS OF CONTACT CENTER INNOVATION

We drive real-time agent compliance for contact centers that directly translates into revenue performance.

A partnership with our Excellence Assurance Team provides:

CONTACT CENTER SOLUTIONS
Customer engagement tools that enhance contact center compliance, revenue performance, customer experiences, and operations.
SPEECH ANALYTICS
Quality assurance and immediate intervention capabilities that allow compliance and best practice errors to be corrected during an active call.
EXCELLENCE ASSURANCE
A partnership between you and our team that proactively corrects performance trends negatively impacting customer experiences and operations.

INTELLIGENT RISK REDUCTION
Real-time compliance assurance and best practice development tools that dramatically mitigate the emergence of lawsuits and protect your contact center from needless threats.

ENHANCED REVENUE PERFORMANCE
A collaboration between you and Castel that tracks revenue collected alongside compliance to drive agent behaviors that enhance customer experiences and operations performance.

IRONCLAD DATA SECURITY
Your choice between on-premise or cloud-based solutions allowing your organization to securely control the flow of confidential customer data. Operate with full security confidence.

LOW BUDGET IMPACT
Affordable implementation and maintenance built on some of the most competitive terms in the contact center industry so you can do significantly more with limited resources.

Empower Your Call Center With

CASTEL MAESTRO

Comply with TCPA regulations and state and local calling restrictions while improving agent productivity.

ENHANCE ANALYSIS CAPABILITIES WITH

CASTEL DETECT

Analyze 100% of your calls with high accuracy and call scoring. Review a month’s worth of calls in a single business day.

CASTEL CONTACT CENTER SOLUTIONS

Leverage our comprehensive suite of contact center solutions to achieve success through proactive compliance and best practices built on actionable data:

CUSTOMER ENGAGEMENT
Predictive, preview, and manual dialing capabilities, including inbound ACD. This ensures your agents progress customer contact as efficiently and profitably as possible.
REAL-TIME ANALYTICS
LIVE, action-based capabilities monitoring customer conversations as they happen. This approach affects the outcome of the conversation before it concludes via instant alerts, scoring, and feedback.
POST-CALL ANALYTICS
Active listening and text transcription technology ensures agent compliance by spotting keywords and phrasing that correspond with events of interest. This drives your QA/QM initiatives.
HOW SPEECH ANALYTICS DRIVES
Quality Assurance / Quality Management.
INCREASE CONTACT CENTER PERFORMANCE
by ensuring real-time compliance.
THE TOP SIX ELEMENTS REQUIRED
for a successful dialer / DVR strategy.

CONTACT US

ABOUT US

Leveraging a proven 25-year track record of contact center innovation, Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.

Our solutions are built on decades of lessons learned in the areas of contact center technology, compliance, active trend detection, intelligent risk reduction, enhanced operations performance, ironclad data security, and low budget impact.

We deploy an Excellence Assurance Team that collaborates with our contact center partners to actively spot and correct agent interaction trends negatively impacting customer experiences and operations. The outcome of our approach is real-time compliance and best practices that directly translate into contact center revenue performance.

4285 Genesee Street, Buffalo, NY 14225, USA

1-800-657-8215

4285 Genesee St.
Buffalo, NY 14225
USA
1-800-657-8215

Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.