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Arcadia Selects Castel Detect™ Voice and Speech Analysis for ARM Business

BUFFALO, NY and READING, PA — September 16, 2014 — Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia’s multi-site organization.

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Blog

Script or No Script?

Regardless of the type of calls your agents manage each day, more often than not their conversations may revolve around a set of scripted statements. In Customer Service, one might say, ‘Thank you for calling ***, my name is ***. How may I assist you today?’ The conversation can go anywhere after that introduction……
 

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