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Arcadia Selects Castel Detect™ Voice and Speech Analysis for ARM Business

BUFFALO, NY and READING, PA — September 16, 2014 — Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia’s multi-site organization.

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Blog

Predictive Dialers Today

Predictive dialing has come a long way over the past thirty years. The concept of continually monitoring available agents, their talk, wait, and wrap times, answer rates and other statistics to determine pacing rates are simply the basic definition of a predictive dialer……
 

 

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