Castel | Voice and Speech Analysis – Flexible Call Capacity

Castel Exhibiting at 17th Annual DBA International Conference

Castel staff will present live demonstrations of the latest version of Castel Detect™ voice and speech analysis with audit console. Attendees may also learn more about Castel’s recently unveiled solution, Castel CallPoint™ Manual Dial Platform. Void of predictive or power dialing capability, the solution hasn’t the ability to call in any other mode other than manual, providing a heightened level of assurance that a business is calling with strict compliance adherence.
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LTD Financial Services

“I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
- Lenny Pruzansky, LTD Financial Services
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Arcadia Recovery Bureau

“Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”
- Chris Miller, Arcadia Recovery Bureau
Castel CallPoint™

Castel CallPoint™ is a manual dial solution built on its own stand-alone platform.

Agent Attention and Decision Required!
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Castel Detect™

Live and Post-Call Voice Analysis for Call Centers

Monitoring and Detecting Words, Phrases, Emotions and Talkover While Call is LIVE!
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Newsroom

Castel Exhibiting at 17th Annual DBA International Conference

BUFFALO, NY — February 3, 2014 —Castel Communications, LLC joins the 17th Annual DBA International Conference to focus on topics important to the debt buying industry, including latest trends, education and technology. The conference will be held at the Aria Resort, Las Vegas, February 5 – 7, 2014.

Customer Dissatisfaction and Emotion Analysis

“Though companies have increased their spending on handling customer complaints, most complainants are still dissatisfied with how their problems are handled……”