Provides LIVE monitoring and analysis on 100% of calls while conversations are occurring! Auditing and reporting available...
Delivers a feature-rich solution for your focused customer contact campaigns, proven to increase your agent productivity...
Built on its own stand-alone platform allows agents to select a number by pressing a button or dial the number by hand...
Allows you to make recordings of all agent calls automatically, for compliance, training or customer satisfaction...
With text-to-speech capability and customer touch tone input, increase the power and flexibility of dialing efforts...
Reverse A Pattern Of Poor Sales With Speech Analytics Entrepreneur Customer relationship management is one of the hottest areas in sales management. Gartner projected this market will reach $36.5 billion by 2017. But despite the massive growth in this space, business owners and sales managers often don’t know what to do with that dataRead More
Castel Detect™ 2.5 Speech Analytics Sneak Peek at Call Scoring, Verbatim Script Pops and Instant Messaging Buffalo, NY – June 15, 2015 – Castel Communications, LLC, today announced they will be speaking this week at the 16th Annual Call Center Week Conference and Expo 2015 at The Mirage, Las Vegas. The conference focuses upon transformationalRead More
CFPB Pushes Back Expected Timeframe For Debt Collection Rulemaking ACA International The Consumer Financial Protection Bureau has once again updated its regulatory agenda, including its plans for regulating the debt collection industry. The CFPB’s recently released spring 2015 Regulatory Agenda is a voluntary update in conjunction with a broader initiative led by the Office ofRead More
The 8th Annual Auto Finance Risk & Compliance Summit includes Castel Detect™ LIVE Speech Analytics BUFFALO, N.Y., May 12, 2015 – Castel Communications, LLC, today announced they will be exhibiting for the first time at the Auto Finance Risk & Compliance Summit 2015, May 18 – 20, in San Diego. They are debuting with Castel Detect™ LIVERead More
Castel Presenting LIVE Demonstrations and Exhibiting at the Collection and Recovery Solutions 2015 Conference, May 6 – May 8, 2015 Las Vegas Buffalo, NY – May 4, 2015 – Castel Communications, LLC, today announced their sponsorship of CRS2015, an educational conference providing techniques, strategies and resources for maximizing collection and recovery industry professionals. The eventRead More
Home Solutions Castel Care Customer Stories Contact Text version Subscribe Unsubscribe Castel Detect Speech Analytics Sponsoring CS Week Conference Castel Communications, LLC, today announced they will be sponsoring and exhibiting at CS Week, the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives,Read More
This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships."
In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients."
As a business focused upon best in class receivables management for the medical industry, we rely upon Castel to provide us with exceptional solutions and services. Working as a partner not simply a vendor, Castel has improved the quality of our business.”
Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updated technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value.”
Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting and countless other services have catapulted ICR to the top of our industry. After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”
I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”
Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none.”