Incapable of storing phone numbers, requiring agents to manually dial the calls and connects only after ensuring...
Provides LIVE monitoring and analysis on 100% of calls while conversations are occurring! Auditing and reporting available...
Delivers a feature-rich solution for your focused customer contact campaigns, proven to increase your agent productivity...
Looking to ensure your agents are manually dialing customers compliantly? Incapable of storing phone numbers, Castel CallSelect™ requires agents to manually dial the call and connects only after ensuring…… Stop by Booth #707 to learn about Castel CallSelect™ 100% Agent Only Manual Dialing! Call Center Agents Success StartsRead More
Castel Team to Demonstrate Castel CallSelect™ Solution at Debt Connection Symposium in Austin, Texas, September 9 – 11, 2015 BUFFALO, New York—August 20, 2015—Castel today announced the release of Castel CallSelect™, a premise-based calling platform designed to help address TCPA compliant agent manual dialing. The solution provides businesses with manual agent calling originating via Castel’sRead More
Recently I spoke with call center management leaders who provided some tips to training and managing good call center agents. One person referred to the “All I Really Need To Know I Learned In Kindergarten” poem by Robert Fulghum, coordinating each verse with a suggestion to helping agents. Share everything (VALUABLE INFORMATION SHOULD BE SHARED),Read More
CFPB Releases New Database of Consumer Complaints Sunlight Foundaton The Consumer Finance Protection Bureau (CFPB) recently announced that it was releasing consumer complaints filed with the bureau against financial institutions — more than 400,000 complaints sent to nearly 3,000 companies, to be exact. Share this article: CFPB Orders Citibank to Pay $700Read More
Reverse A Pattern Of Poor Sales With Speech Analytics Entrepreneur Customer relationship management is one of the hottest areas in sales management. Gartner projected this market will reach $36.5 billion by 2017. But despite the massive growth in this space, business owners and sales managers often don’t know what to do with that dataRead More
Castel Detect™ 2.5 Speech Analytics Sneak Peek at Call Scoring, Verbatim Script Pops and Instant Messaging Buffalo, NY – June 15, 2015 – Castel Communications, LLC, today announced they will be speaking this week at the 16th Annual Call Center Week Conference and Expo 2015 at The Mirage, Las Vegas. The conference focuses upon transformationalRead More
This application has enabled our agents to better identify escalating calls, equating to more quickly resolving issues, collecting payments more efficiently, reducing call time and building stronger agent/customer relationships."
In our ever-changing industry, Castel Detect™ helps facilitate our quality assurance strategies, improving our ability to meet and exceed the expectations of regulatory agencies and our clients."
As a business focused upon best in class receivables management for the medical industry, we rely upon Castel to provide us with exceptional solutions and services. Working as a partner not simply a vendor, Castel has improved the quality of our business.”
Dialer companies come and go, but Castel has a 24 year-history of meeting the needs of the collections industry with continually updated technology. Equally important, their vision of the industry mirrors our own, with an emphasis on customer satisfaction and value.”
Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting and countless other services have catapulted ICR to the top of our industry. After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”
I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
Arcadia Recovery Bureau processes and manages nearly $1 billion in placements annually. Ensuring maximum recoveries, providing robust reporting, and improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”
Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
Our business has complete trust in Castel’s cutting-edge technology to support the several hundred agents in our call centers. Castel’s ability to stand as pioneers in dialing, recording and voice analytics is unmatched, and their customer support is second to none.”