Newsroom

Castel Detect™ LIVE Speech Analysis Premiering at Auto Finance Summit 2014

Buffalo, NY – September 29, 2014 – Castel Communications, LLC, today announced they will premier Castel Detect™ speech analysis solution at the Auto Finance Summit 2014, October 6-8, to be held the Aria in Las Vegas.

A first-time exhibitor at the Auto Finance Summit, the live voice analysis solution continues to be the first choice for companies looking to identify mission-critical business events, compliance adherence and customer service issues while calls are LIVE.

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Blog

Script or No Script?

Regardless of the type of calls your agents manage each day, more often than not their conversations may revolve around a set of scripted statements. In Customer Service, one might say, ‘Thank you for calling ***, my name is ***. How may I assist you today?’ The conversation can go anywhere after that introduction……
 

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Passion Towards Excellence!

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