Buffalo, NY – September 29, 2014 – Castel Communications, LLC, today announced they will premier Castel Detect™ speech analysis solution at the Auto Finance Summit 2014, October 6-8, to be held the Aria in Las Vegas.
A first-time exhibitor at the Auto Finance Summit, the live voice analysis solution continues to be the first choice for companies looking to identify mission-critical business events, compliance adherence and customer service issues while calls are LIVE.
Regardless of the type of calls your agents manage each day, more often than not their conversations may revolve around a set of scripted statements. In Customer Service, one might say, ‘Thank you for calling ***, my name is ***. How may I assist you today?’ The conversation can go anywhere after that introduction……
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