Castel | Voice and Speech Analysis – Flexible Call Capacity

Healthcare Collections, LLC

“Working as a partner not simply a vendor, Castel has improved the quality of our business.”
- Christian Lehr, Healthcare Collections, LLC
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Kadent

"...improving services to our clients’ customers and patients require our technology solutions to be top notch. Simply put, Castel delivers.”
- Chris Miller, Kadent
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GC Services Selects Castel Detect™...

Castel Communications, LLC and GC Services Limited Partnership today announced Castel’s real-time voice and speech analysis solutions will be installed throughout GC Services’ network of call centers...
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Castel Detect™

Live and Post-Call Voice Analysis for Call Centers

Monitoring and Detecting Words, Phrases, Emotions and Talkover While Call is LIVE!
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Castel Connects®

Provides unsurpassed speed and accuracy for your customer contact campaigns.

Castel Connects® contains the fastest, most accurate predictive dialer on the market.
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Newsroom

GC Services Selects Castel Detect™ Voice and Speech Analysis as its Real-Time Collection Center Voice and Call Analytics Solution

BUFFALO, NY and HOUSTON, TX—October 22, 2013—Castel Communications, LLC and GC Services Limited Partnership today announced Castel’s real-time voice and speech analysis solutions will be installed throughout GC Services’ network of call centers. GC Services is one of the largest global business process outsourcing providers. For more information about GC Services and their collection and call center solutions visit www.gcserv.com.

Effectively Understanding and Implementing a Compliance Management System

“In a typical CMS examination, the CFPB evaluates both the understanding and application of the financial institutions’ compliance management program by its managers and employees. The CFPB has found one or more situations in which the financial institution had articulated many elements of an appropriate compliance policy, but the policy was not followed……”