Seamless Call Center Communications
Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systems—for the better. The Castel Call Center as a Service subscription-based business model relies on innovative technology to deliver seamless call center communications so agents can quickly and efficiently focus on their customer interactions.
Castel Makes it Easy
With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. You get a system that:
- Accommodates multiple locations
- Provides single points of system management
- Fits your business continuity strategies
Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portal—accessed with a single link so you can:
- Monitor quality
- Unify conversations
- Measure productivity
- Drive performance
- Provide real-time compliance
- Score calls
Why Choose Castel?
- Automatic alerts
- Scripting and call preemption
- Intelligent routing
- Access security
- Advanced encryption
- Threat detection
- Multi-factor authentication
- System access logging
- Firewalls to protect your customers' data
- Tier IV colocation
- Onsite, certified physical security 24/7/365
- High-resolution interior and exterior CCTV monitoring
- 24/7/365 secure client access
- AIPCA SOC 2 Type 2 compliance Standard AT 101 certification
- Level 1 PCI-DSS certification
- A fully redundant N+1 infrastructure
- Priority power restoration
- 99.995% uptime per annum
- 96-hour power outage protection
- Comprehensive SLA 24/7 uptime
- Castel Connects offers a full featured blended solution with automated dialer, skill-based routing and priority queuing.
- Castel Live Detect with speech analytics analyzes live calls with high accuracy alters, reminders, scripting, and call scoring.
- Castel Detect QA/QM automates your contact center's Quality Assurance/Quality Management process to yield significant cost savings.
- Automated dialing
- Advanced call routing
- Priority queuing
- Speech Analytics
Learn How The Castel Cloud Can Enhance Your Contact Center Performance From Anywhere
Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact center partners with a suite of custom success solutions providing real-time analytics, post-call analytics, and customer engagement capabilities.