YOUR SOLUTION FOR AUTOMATED COMPLIANCE MANAGEMENT
Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings.
Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service. Castel Detect QA/QM provides:
Allows users to examine opportunities to integrate source system data into reporting, making the information more informative and relevant.
Agent performance can be examined quickly via trend graphs illustrating call statistics that result in actionable agent feedback.
Using keyword spotting, positive and negative agent behaviors and practices are captured to develop evidence-based training requirements.
Learn How Castel Detect QA/QM Can Enhance Your Customer Experience And Contact Center Performance: