CASTEL UNIVERSITY

Achieving contact center excellence requires continuing education.

Leverage our resources to build the knowledge you need.

CASTEL MAESTRO TCPA COMPLIANCE

Comply with TCPA regulations and state and local calling restrictions while improving agent productivity:

“Based upon our review of the Maestro Program, under current law, the Maestro Program does not constitute an ATDS within the meaning of the TCPA. Therefore, the usage of the Maestro Program should not cause undue legal difficulty for clients who properly use the Maestro Program and who develop and communicate appropriate compliance requirements."

– BARRON & NEWBURGER, P.C. | 2018

HOW SPEECH ANALYTICS DRIVES
Quality Assurance / Quality Management.
INCREASE CONTACT CENTER PERFORMANCE
by ensuring real-time compliance.
THE TOP SIX ELEMENTS REQUIRED
for a successful dialer / DVR strategy.

CASTEL DETECT LIVE SPEECH ANALYTICS

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:

How Can Castel Enhance Your Customer Experience And Contact Center Performance? Let Us Show You:

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