CASTEL UNIVERSITY

Achieving contact center excellence requires continuing education.

Leverage our resources to build the knowledge you need.

CASTEL DETECT LIVE SPEECH ANALYTICS

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:

HOW SPEECH ANALYTICS DRIVES
Quality Assurance / Quality Management.
INCREASE CONTACT CENTER PERFORMANCE
by ensuring real-time compliance.
THE TOP SIX ELEMENTS REQUIRED
for a successful dialer / DVR strategy.

How Can Castel Enhance Your Customer Experience And Contact Center Performance? Let Us Show You:

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