Castel CallSelect™ Agent Manual Dialing features:
Castel CallSelect™ Agent Manual Dialing software is independent of calling hardware.
To mitigate risk of a TCPA violation, Castel CallSelect™ Agent Manual Dialing:
Castel CallSelect™ Agent Manual Dialing operates in a fully blended environment with intelligent inbound skills-based routing. Castel’s agent desktop, Castel Call Manager™, can operate in three modes allowing for maximum agent productivity and the highest level of customer care:
Castel CallSelect™ Agent Manual Dialing includes a business rules and compliance engine. Rules can be defined on a global level or to a specific area. The compliance manager allows for separate and unique calling rules by client, account, and phone, as well as phone type by state, city or zip code.
Calling rule types available within compliance manager include:
Castel CallSelect™ Agent Manual Dialing includes a detail compliance inquiry and reporting feature. The feature reports on each call attempt and includes the reason if the call is rejected due to possible TCPA violations. The system also keeps track of the calling rule history. In the event the rule is changed by an administrator, there is a detail audit log associated with each call.
Agent Initiated Actions
All calling activities are direct results of agent initiated action and one-to-one calling. Castel CallSelect™ hasn’t the automated capacity for the system to place the called party on hold, drop a call or transfer a call without the agent initiating the action. Additionally, Castel CallSelect™ cannot leave outbound pre-recording messages.
Do Not Call
With Castel CallSelect™ Agent Manual Dialing you can seamlessly interface with any Do-Not-Call databases, including State, Federal, or company-specific. Whether generated by your business or acquired externally, Castel CallSelect™ has the capability to integrate with your systems, existing and new. Should your business choose to install a turnkey application to handle Do-Not-Call issues, Castel CallSelect™ will enhance the application and work together with that system and software to create a complete, compliant solution.
Highly customizable rule creation and call management processes helps your business to stay compliant with TCPA regulations, federal, state and local calling restrictions. Ask us about a live demonstration today!