The Castel Traverse Interactive Voice Response (IVR) Platform provides a fully automated, easy to use solution for your customers’ inquiries and services. Castel Traverse provides a solution to handling more calls in less time, while reducing costs and improving customer experience.
- All calls are answered automatically
- Customers get to answers and services quickly
- Decreased wait time translates to increased customer satisfaction level
- Should customer require agent assistance, caller key strokes provide accurate information to eliminate agent asking redundant questions
- Promotes repeat business with fast, accurate call resolution
- Intelligent routing framework increases probability of first call resolution
- Increased percentage of fully and partial automated calls handled
- Agentless call handling results in agents‘ time utilized more efficiently
- 100% customizable — tailors itself to your company’s needs
- Intuitive graphical designer makes call flow designing easy
- Unlimited scripting means your business can provide customers with all information and services needed at the touch of a button
- Transfers calls to any telephone or call center agent
- Integrates call statistics and reporting with other Castel systems
Watch The Demo
Want to learn more? Call 800.657.8215 or contact us now.