Castel Traverse

The Castel Traverse Interactive Voice Response (IVR) Platform provides a fully automated, easy to use solution for your customers’ inquiries and services. Castel Traverse provides a solution to handling more calls in less time, while reducing costs and improving customer experience.

Customer Experience

• All calls are answered automatically
• Customers get to answers and services quickly
• Decreased wait time translates to increased customer satisfaction level
• Should customer require agent assistance, caller key strokes provide accurate information to eliminate agent asking redundant questions
• Promotes repeat business with fast, accurate call resolution

Business Benefits

• Intelligent routing framework increases probability of first call resolution
• Increased percentage of fully and partial automated calls handled
• Agentless call handling results in agents‘ time utilized more efficiently
• 100% customizable — tailors itself to your company’s needs
• Intuitive graphical designer makes call flow designing easy
• Unlimited scripting means your business can provide customers with all information and services needed at the touch of a button
• Transfers calls to any telephone or call center agent
• Integrates call statistics and reporting with other Castel systems

Watch The Demo