Castel Tracker

Castel Tracker Digital Voice Recording (DVR) allows you to make recordings of all agent calls automatically. Whether for compliance, training or customer satisfaction, recording and archiving all agent calls is a necessity in today's contact center environment.

• Stay compliant with all state and federal recording regulations
• Determine which calls should be recorded
• Determine how long calls should be archived based on your requirements
• Play back individual recordings for training and mentoring purposes
• Review comprehensive recording reports
• Deploy one DVR recorder for many switches or many recorders for one switch
• Grow your recording solution from a few agents to thousands
• Record and store all associated call information using indexes that are user definable within the dialing database
• Follow the same call from agent to agent and uniquely identify each segment
• Administer all recording functions