Castel Connects

Castel Connects delivers a feature-rich solution for your focused customer contact campaigns. Our award-winning, patented customer interaction management system provides different modes of outbound dialing, inbound call distribution, and full call blending. Castel Connects contains the fastest, most accurate predictive dialer on the market. Unsurpassed in delivering fast call setup, disposition and tear down, Castel Connects’ predictive dialer is proven to increase your agent productivity by more than 20% compared to other predictive dialing systems. Castel Connects integrates easily with your internal system to provide detailed reports.

Unsurpassed Speed and Accuracy

• Uses ISDN directly, allowing your agents to hear the called party's first "hello".
• Responds immediately to network ‘disconnect’ requests, tears down the completed calls quickly
• Recognizes and differentiates very granular SIT tones, capturing numbers no longer in service or disconnected
• Features dynamic caller ID, meeting requirements for privacy blocking
• Provides valid ANIs, increasing number of calls answered and
  call-backs by customers

Outbound Dialing

• Launches nearly twice as many calls per day compared to other industry dialing solutions
• Provides 25% more connects*; consistently posts increase of more than 10% in right party connects
• Decreases abandoned calls to less than 1%
• No dead air experienced by the consumer**
• Produces average between-call wait times of less than 10 seconds
• Interfaces with Do-Not-Call lists and cell phone suppression services

Inbound and Blended Dialing

• Intelligent, agent skills based routing
• Screen pop can be based on ANI, account numbers, DNIS, etc.
• Calls routed to the appropriately skilled agents
• Dynamic call blending

Want to learn more? Call 800.657.8215 or contact us now.

* Actual performances may vary based upon your dialing campaign
   parameters and phone circuits.
** Appropriate circuit configuration required from network provider.