Castel Communications and Comm100 Partner to Enhance Contact Center Quality Assurance Management
Strategic partnership enables chat transcript analysis to deliver key business insights BUFFALO, N.Y. – Castel Communications, a custom success solution provider to contact centers across the globe, offering real-time, post-call,…
Announcing ‘Castel Maestro’ TCPA Compliance & Productivity Solution
Castel Maestro Serves Contact Centers’ TCPA, State and Local Compliance, and Dialing Productivity Needs BUFFALO, N.Y. – The Telephone Consumer Protection Act (TCPA) makes it illegal to place calls…
Castel Discusses Speech Analytics with Collection Advisor
Written by Joshua Fluegel | Collection Advisor A couple minutes each day focused on the latest developments in a segment of your industry is worth its weight in gold.…