Newsroom

Arcadia Selects Castel Detect™

Posted by on Sep 16, 2014 in Newsroom | 0 comments

Voice and Speech Analysis for ARM Business BUFFALO, NY and READING, PA—September 16, 2014—Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia’s multi-site organization. “Processing and managing over $600MM in placements annually, Arcadia’s commitment to providing best-in-class services to clients’ customers and patients is mandatory,” states John Fiumano, President and...

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Castel Detect’s Phrase Engineering

Posted by on Sep 8, 2014 in Newsroom | 0 comments

and Contextual Phrase Grouping Capabilities Showcasing at Debt Connection Symposium and Expo, September 9 – 11, Las Vegas BUFFALO, NY — September 8, 2014 — Castel Communications, LLC today announced they will be showcasing live demonstrations of the newest version of Castel Detect™ 2.4 at Debt Connection Symposium and Expo, September 9 – 11, at the Red Rock in Las Vegas. Castel Detect™ 2.4 provides call centers with the ability to group ‘like phrases’ to be monitored. For example, a customer may state, “I’ve hired an attorney” or “I’ve got a...

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Consumer Collection Management, Inc. Selects Castel Connects®

Posted by on Aug 6, 2014 in Newsroom | 0 comments

Dialer for ARM Healthcare Business BUFFALO, NY and MARYLAND HEIGHTS, MO—August 6, 2014—Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel’s Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance. A 35 year veteran in the ARM industry offering full service receivables management expertise, CCM’s approach to business is customer service and...

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Castel to Speak at ACA International’s 75th Anniversary Convention & Expo

Posted by on Jul 21, 2014 in Newsroom | 0 comments

Castel’s Exhibitor Showcase to Feature New Capabilities of Castel Detect™ 2.4   BUFFALO, NY—July 21, 2014 —Castel Communications, LLC announced today it will present the features of the newest version of Castel Detect™ 2.4 at the ACA International’s 75th Anniversary Convention and Expo to be held at the Chicago Hilton, July 23 – 25, 2014.   “Castel has designed the ability to combine words, phrases plus emotions to identify LIVE events that represent positive and negative situations directly impacting call center operations...

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Castel to Sponsor and Exhibit at 15th Annual Call Center Week

Posted by on Jun 6, 2014 in Newsroom | 0 comments

2014 Conference and Expo Over 1500 Attendees Expected at Conference in Las Vegas, June 9-13, 2014. BUFFALO, NY—June 5, 2014 —Castel Communications, LLC announced today plans to showcase Castel’s suite of call center solutions at the 15th Annual Call Center Week Conference and Expo. The conference will be held at Mandalay Bay Resort and Casino, Las Vegas, NV, June 9-13, 2014. In addition to learning more about dialing and monitoring, attendees can see live demonstrations of the latest version of Castel Detect™ voice and speech analysis,...

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Castel Detect™ Increases Communication, Negotiation

Posted by on May 28, 2014 in Newsroom | 0 comments

and Database Efficiencies at Account Control Technology ACT Compliance Team Using Database to Monitor and Audit 100% of Calls BUFFALO, NY—May 28, 2014 —After installing Castel Detect™ voice and speech analysis solutions at their multi-site location across the country, Account Control Technology (ACT) was seeking increased efficiencies in their business. A top-tier accounts receivable management company versed in tone, manner, and negotiation tactics specifically designed for maximum recovery and performance excellence, ACT is known for using...

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Castel to Sponsor at NARCA 2014

Posted by on May 13, 2014 in Newsroom | 0 comments

Spring Collection Conference Over 900 Attendees Expected at Event in Miami, May 15-18, 2014. BUFFALO, NY—May 13, 2014 — Castel Communications, LLC, announced today they are sponsoring NARCA 2014 Spring Collection Conference, May 15 – 18, 2014 at Loews Miami Beach Hotel. The National Association of Retail Collection Attorneys (NARCA) is a trade association dedicated to serving law firms engaged in the practice of consumer debt collection law. Castel Detect™ pushes LIVE analysis to the agent and management teams while the call is...

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Castel Sponsoring Collections and Recovery Solutions 2014

Posted by on May 5, 2014 in Newsroom | 0 comments

Conference, May 7-9, 2014, Las Vegas, NV  Castel Detect™ Continues to Drive Increased Call Center Performance and Workflow Compliance Management BUFFALO, NY—May 5, 2014 —Castel Communications, LLC announced today they are sponsoring CRS 2014, an educational conference providing techniques, strategies and resources for maximizing collection and recovery outcomes. The conference will be held at the Four Seasons Hotel in Las Vegas. Now in beta testing and slated for release later this month, Castel Detect’s ™ latest release features real-time...

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Castel to Exhibit at 2014 AGA/EEI

Posted by on Apr 11, 2014 in Newsroom | 0 comments

Customer Service Conference & Exposition, April 21 – 24, 2014, San Francisco, CA   BUFFALO, NY — April 11, 2014 —Castel Communications, LLC announced today they will exhibit Castel’s suite of call center solutions at the 2014 AGA/EEI Customer Service Conference & Exposition. The event will be held at the Hyatt Regency, San Francisco, CA, April 21-24, 2014. Castel’s 30+ years of call center solution experience provides customers with technologies proven to reduce call times, customer escalations and business risks. “Our business...

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Castel to Sponsor and Speak at PACE

Posted by on Apr 1, 2014 in Newsroom | 0 comments

National Convention and Expo, April 2 – 5, 2014, Hollywood, FL   Rachid Cheaib, CEO, Featured Presenter at Digital & Technology Connections Track   BUFFALO, NY—April 1, 2014 —Castel Communications, LLCannounced today plans to sponsor and speak at the PACE National Convention and Expo. The event will be held at The Westin Diplomat, Hollywood, FL April 2-5, 2014.   “Customer service excellence is a primary focus for Castel clients”, says Paul Maggioli, Castel CTO. “Each of our solutions focuses in delivering best-in-class...

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