COMPLY WITH TCPA REGULATIONS WHILE IMPROVING PRODUCTIVITY
Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.
Our manual dialing approach allows your contact center agents to dial and service customers in a manner that increases productivity. Castel Maestro provides:
Reports on each call attempt, including the reason for rejected calls and whether or not possible TCPA violations were at fault. Tracks calling rule history and administrator rule changes.
Build portfolio strategies dynamically, or apply new ones while the campaign is active. Create agent workflows that carry the campaign forward and drive business results.
TIME ZONE VALIDATION
Observes call times using customer address zip codes or area codes to determine time zone. Automatically reviews and selects the most conservative method for customer contact.
Learn How Castel Maestro Can Enhance Your Customer Experience And Contact Center Performance: