CASTEL MAESTRO

TCPA COMPLIANCE // STATE & LOCAL COMPLIANCE // MANUAL DIALING PRODUCTIVITY

CASTEL MAESTRO TCPA COMPLIANCE

Comply with TCPA regulations and state and local calling restrictions while improving agent productivity:

“Based upon our review of the Maestro Program, under current law, the Maestro Program does not constitute an ATDS within the meaning of the TCPA. Therefore, the usage of the Maestro Program should not cause undue legal difficulty for clients who properly use the Maestro Program and who develop and communicate appropriate compliance requirements."

– BARRON & NEWBURGER, P.C. | 2018

COMPLY WITH TCPA REGULATIONS WHILE IMPROVING PRODUCTIVITY

Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.

Our manual dialing approach allows your contact center agents to dial and service customers in a manner that increases productivity. Castel Maestro provides:

TCPA RISK MITIGATION
TCPA compliance is managed by requiring the Maestro agent to request phone numbers and initiate dialing. The application, database, and hardware are separated, with no means of auto dialing.
COMPLIANCE ENGINE
Rules can be defined on a global or local level. The compliance management engine allows for unique calling rules by client, account, and phone, as well as phone type by state, city, or zip code.
ENHANCED PRODUCTIVITY
Contact between agents and consumers is optimized while maintaining TCPA compliance. Agent wait time is minimized, improving the speed and quality of each customer contact.

DETAILED REPORTING
Reports on each call attempt, including the reason for rejected calls and whether or not possible TCPA violations were at fault. Tracks calling rule history and administrator rule changes.

CAMPAIGN STRATEGY
Build portfolio strategies dynamically, or apply new ones while the campaign is active. Create agent workflows that carry the campaign forward and drive business results.

TIME ZONE VALIDATION
Observes call times using customer address zip codes or area codes to determine time zone. Automatically reviews and selects the most conservative method for customer contact.

Learn How Castel Maestro Can Enhance Your Customer Experience And Contact Center Performance:

© 2018 – Castel Communications