UPLOAD, TRANSCRIBE, AND EXPLORE CALL AUDIO RECORDINGS EASILY
Castel Explore offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.
Our intuitive post-call review capability yields clear and understandable insights into customer interactions. Castel Explore provides:
Presents keywords searched during post-call analysis alongside transcription, allowing users to assess the context of customer contact. Displays audio playback and associated metadata.
Provides transcription capability that aligns with the operational tempo of your contact center. Our transcription engine can process a few calls or large batches of audio.
Allows your contact center team to upload recordings easily for post-call analysis and transcription. Provides one source of truth for performance and compliance trendspotting.
Learn How Castel Explore Can Enhance Your Customer Experience And Contact Center Performance: