CASTEL EXPLORE

STREAMLINED SPEECH TRANSCRIPTION // POST-CALL ANALYSIS // SCALABLE SOLUTION

UPLOAD, TRANSCRIBE, AND EXPLORE CALL AUDIO RECORDINGS EASILY

Castel Explore offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.

Our intuitive post-call review capability yields clear and understandable insights into customer interactions. Castel Explore provides:

CALL ANALYSIS
Leverage voice transcription capabilities to automate the review of customer conversations. Document call outcomes for training and legal preparedness purposes.
TARGETED SEARCH
Features a search function to immediately locate targeted words and phrases important to your customer life cycle. For example: ‘repeatedly called,’ ‘unacceptable,’ or ‘cancel account.’
RESULT TRENDSPOTTING
Categorizes post-call results, helping to quickly highlight performance trends and root causes of compliance issues. For example: customer dissatisfaction, confusion, or customer agitation.

CONTEXTUAL ASSOCIATION
Presents keywords searched during post-call analysis alongside transcription, allowing users to assess the context of customer contact. Displays audio playback and associated metadata.

ADAPTIVE TRANSCRIPTION
Provides transcription capability that aligns with the operational tempo of your contact center. Our transcription engine can process a few calls or large batches of audio.

TEAM COLLABORATION
Allows your contact center team to upload recordings easily for post-call analysis and transcription. Provides one source of truth for performance and compliance trendspotting.

Learn How Castel Explore Can Enhance Your Customer Experience And Contact Center Performance:

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