CASTEL DETECT LIVE

LIVE SPEECH ANALYTICS // REAL-TIME COMPLIANCE // CALL SCORING

CASTEL DETECT LIVE SPEECH ANALYTICS

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:

THE LIVE ALTERNATIVE FOR SPEECH ANALYTICS

Castel Detect LIVE provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting the outcome of the call and customer experience.

Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. Castel Detect LIVE provides:

VOICE-BASED ANALYTICS
Capable of multiple modes of analysis to capture insights into LIVE conversations. Provides actionable responses during a LIVE call, including agent feedback, scripting, and instant messaging.
LISTENING INTERFACE
Processes your full call volume via a scalable interface with 100% uptime. Dynamically manages the analysis and results of multiple continuous LIVE audio streams.
EVENT TARGETING
Mines audio sources for keywords and phrases of contact center interest. These include payment terms, regulatory requirements, agent behavior, and elements of customer experience.

LOGIC AND WORKFLOW
Allows contact center managers to define analysis paths that guide LIVE calls. Aligns agent behavior with compliance and customer experience goals in real-time.

ACTIONS
Provides real-time feedback based on the LIVE analysis of agent-customer interactions. Feedback can include direct messages, email, scripting, manager preemption, and more.

POST-CALL AUDIT / ANALYSIS
Castel Detect LIVE provides a robust set of call collection rules for auditing purposes. Allows for routine and ad hoc reporting based on audit results, customer contact events, or call scores.

Learn How Castel Detect LIVE Can Enhance Your Customer Experience And Contact Center Performance:

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