THE LIVE ALTERNATIVE FOR SPEECH ANALYTICS
Castel Detect LIVE provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting the outcome of the call and customer experience.
Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. Castel Detect LIVE provides:
LOGIC AND WORKFLOW
Allows contact center managers to define analysis paths that guide LIVE calls. Aligns agent behavior with compliance and customer experience goals in real-time.
Provides real-time feedback based on the LIVE analysis of agent-customer interactions. Feedback can include direct messages, email, scripting, manager preemption, and more.
POST-CALL AUDIT / ANALYSIS
Castel Detect LIVE provides a robust set of call collection rules for auditing purposes. Allows for routine and ad hoc reporting based on audit results, customer contact events, or call scores.
Learn How Castel Detect LIVE Can Enhance Your Customer Experience And Contact Center Performance: