FULL FEATURED BLENDED SOLUTION WITH AUTOMATED DIALER
Castel Connects delivers performance, compliance, and a highly personalized customer experience to contact centers.
Our skills-based routing and priority queuing ensure the right agent services the right customer, every time, across the entire enterprise.
Our API package allows contact centers to integrate customer call processing with their CRM tool. This empowers the user with access to all telephony functions, including screen-pop.
Leverage standard and custom reporting at the detailed and aggregate levels. Use reporting to discern contact center performance and compliance.
SEAMLESS WORKLOAD DISTRIBUTION
Rapidly move agents within campaigns and queues. Distribute workload across campaigns and dynamic queues. Gain seamless efficiencies through this approach.
Learn How Castel Connects Can Enhance Your Customer Experience And Contact Center Performance: