CASTEL CONNECTS

AUTOMATED DIALING // SKILLS-BASED ROUTING // PRIORITY QUEUING

FULL FEATURED BLENDED SOLUTION WITH AUTOMATED DIALER

Castel Connects delivers performance, compliance, and a highly personalized customer experience to contact centers.

Our skills-based routing and priority queuing ensure the right agent services the right customer, every time, across the entire enterprise.

AUTOMATED DIALING
Our patented predictive algorithm drives high campaign penetration while complying with calling regulations. You can select a predictive, preview, manual, or proactive agentless dialing approach.
CAMPAIGN STRATEGY
Build portfolio strategies dynamically, or apply new ones while the campaign is active. Create, start, and end campaigns automatically without dialer or administrator intervention.
COMPLIANCE MANAGEMENT
Conforms to federal, state, and local regulations. Our compliance management tool is the gatekeeper for all outbound proactive dialing, ensuring adherence to applicable regulations.

APPLICATION INTEGRATIONS
Our API package allows contact centers to integrate customer call processing with their CRM tool. This empowers the user with access to all telephony functions, including screen-pop.

DETAILED REPORTING
Leverage standard and custom reporting at the detailed and aggregate levels. Use reporting to discern contact center performance and compliance.

SEAMLESS WORKLOAD DISTRIBUTION
Rapidly move agents within campaigns and queues. Distribute workload across campaigns and dynamic queues. Gain seamless efficiencies through this approach.

Learn How Castel Connects Can Enhance Your Customer Experience And Contact Center Performance:

© 2018 – Castel Communications