Castel Focuses on Making Speech Analytics a Value-Add for Mitel 

 

BUFFALO, N.Y. – Castel Communications was recently granted approval to join the Mitel® Solutions Alliance (MSA), a program to create applications and services that integrate and interoperate with Mitel’s enterprise and mobile communications, and build awareness among Mitel resellers and customers.

 

Mitel® Solutions Alliance (MSA)

Mitel® Solutions Alliance (MSA)

“Castel has been informally working with Mitel for years to deliver speech analytics solutions to customers who need them, and we are pleased to move our relationship in a more formal direction,” said John Ripa, president and COO of Castel Communications. “We at Castel know there are numerous contact center customers in the Mitel universe who continue to demonstrate a pressing need for next-generation speech analytics solutions, whether they be in the areas of customer engagement, real-time compliance and analytics, or post-call compliance and analytics.”

 

Castel looks forward to a close working relationship with Mitel’s development team to ensure the highest level of integration and interoperability between Castel’s contact center solution suite and Mitel’s robust collection of contact center offerings. The goal is to add significant value to Mitel’s customers in the area of speech analytics, and bring Mitel solutions to bear for Castel’s customer base whenever needs intersect with the appropriate capabilities.

 

Via its MSA program, Mitel offers a range of developer tools and resources that Castel will be taking full advantage of. These include a robust grouping of APIs, drivers, interfaces and protocols, lab systems, toolkits, and technical documentation to enable rapid development and integration of solutions with the full range of Mitel communications products. Training, developer support, interoperability test resources and certification, and sales and marketing support are also offered.

 

Mitel is a global market leader in business communications powering more than two billion business connections. Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Their innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, visit www.mitel.com and follow them on Twitter @Mitel.

 

For more information regarding Castel’s growing contact center speech analytics partnership with Mitel, please contact Steve Felano at sfelano@castel.com or (518) 852-1863.