Unlike other digital voice recording solutions that may only record dialer calls, Castel Tracker™ Digital Voice Recording is a STAND ALONE, enterprise recording solution for 100% of your contact center calls. Castel Tracker™ improves call quality, compliance, agent training and improves overall operational excellence.
Built on an open architecture, hardened fault tolerant platform, Castel Tracker™ digital voice recording promotes superior reliability, availability and interoperability.
Its cost-effective operation and superior performance provides a range of features designed for business users:
Need to redact sensitive data from your recordings? Talk to us about compliance standards required for data security and confidentiality.