Castel Detect™ Speech Analytics is a perfect addition to maximize ACT’s proven consultative collections approach.
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To ensure best-in-class customer service excellence, Arcadia selected Castel Detect™ Speech Analytics to monitor and detect opportunities for agents to better manage customer conversations and results.
Castel Detect™ Speech Analytics was chosen by LTD to monitor their live calls and detect instances of risk and completely overhaul their customer service
Today, Northstar relies upon Castel Detect™ for monitoring live conversations, detecting incidents of business risk and measuring agent performance.