“That’s the reason we selected a Castel predictive dialer in 1999, it’s the reason we recently upgraded to Castel Connects®, and it underlies our conviction to stay with Castel long into the future.”
“At our current 1.2 million contacts per month, that would translate into an enormous amount of wasted agent time. But with Castel Connects® we complete 1.2 million contacts because the dialer makes no errors.”
Castel Connects® Automated Dialer skills based routing and priority queuing ensure the right-agent with the right-customer, every time, across the entire enterprise. Castel Connects® drives profits, be it account receivable, marketing, sales or customer service! Castel Connects’® Automated Dialer patented predictive algorithm maintains a low agent wait time, low abandon rate with high campaign penetration and intensity, all while staying compliant with calling regulations.
Castel Connects® operates on a separate platform from Castel CallSelect™ Manual Dialing Solution. Contact us today to discuss opportunities in utilizing one or both platforms within your business!