Castel Detect

Castel Blog

News and views about the call center industry.

Subscribe to feed Viewing entries tagged predictive dialing

Understanding Cell Phone Compliance in a Changing World

Posted by Anne Pacifico
Anne Pacifico
In addition to growing Castel’s brand and product presence globally, Anne is res
User is currently offline
on Friday, Jun 17, 2011
in General

describe the imageMiss a payment, maybe two and you may receive a call from your creditor. What if the only number you provided to your creditor at time of application was your cell phone number?

Most of, if not all, collection and predictive system companies are working on some sort of a program or application to identify and scrub for cell phone numbers to eliminate them from predictive and power dialing.  Penalties for using such are severe and enforced based upon recent TCPA rulings affecting creditor collection and bank account receivables businesses.