News

Castel Detect™ Sponsoring 2013 DBA International Conference

Presentations of LIVE and Post-Call Word, Phrase and Emotion Detection Solution February 5–7, 2013 in Las Vegas

BUFFALO, N.Y., January 31, 2013 – Castel Communications, a Silver Sponsor at the 16th Annual DBA International Conference, will be featuring Castel Detect’s™ immediate and post-call voice and speech analysis solution. Expecting over 1,600 attendees, the Conference will be held at the Aria Resort & Casino in Las Vegas, NV, February 5-7, 2013.

“The solution has gained much attention from the global banking industry,” says Rachid Cheaib, CEO of Castel. “The companies selecting Castel Detect™ are committed to delivering customer satisfaction on every call regardless of the call’s purpose, inbound or outbound. Castel Detect’s™ ability to analyze instantaneously on LIVE calls the presence or absence of necessary words, phrases and emotions is integral to our customers.”

Conference attendees are invited to stop by Booth #317 and learn how Castel Detect™ can help their business in addressing compliance, risks, agent performance, call center efficiencies and increased revenue.

About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
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Northland Group, Inc. Selects Castel Detect™ for Voice and Speech Analysis Solution

LIVE and Post-Call Analysis for Northland Group, Leader in Secondary Through Later-Stage Collections and Pioneer of Direct Response Collections

BUFFALO, NY & EDINA, MN - January 24, 2013 – Castel Communications and Northland Group, Inc. today announced Castel Detect™ Voice and Speech Analysis will be installed at Northland Group. Northland Group is a national leader in the recovery of secondary through later- stage receivables.

“Castel Detect™ provides the opportunity to minimize compliance risk , grow revenue recovery, enhance agent performance and increase our call center efficiencies, “ says Lance Black, President of Northland Group, Inc. “We believe our agents will benefit from extra support in the compliance arena with Castel Detect’s real-time alerts and messaging while furthering our predictive analytics platform with the addition of captured speech and emotion data.”

“As call centers continue to review the business opportunities of analyzing emotions, words and phrases, the importance of immediate analysis and alerts provided to management and agent teams is considerable,” says John Ripa, COO of Castel. “Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day. Designed from the needs and demands of our customers and their industry requirements, Castel Detect™ continues to be the solution of choice for those businesses concerned about providing the best results for their clients, particularly during LIVE telephone interaction.”

About Northland Group, Inc: Founded in 1982, Northland Group provides top-tier business process outsourcing services focused on accounts receivable management and collection services for numerous national credit grantors and debt purchasers. Northland Group is the leader in secondary through later stage collections delivering competitive returns with proven compliance and client brand enhancement. Northland Group led by President Lance Black, pioneered Direct Response Collections, a process driven segmentation and direct access approach to a variety of easy contact and payment methods that increases returns while enhancing client brand relationships. Northland Group is ISO 27001 certified and PCI DSS compliant. For more information visit www.northlandgroup.com.

About Castel: Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

Media Contacts:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
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Account Control Technology, Inc. Advancing Call Center Capabilities with Castel Communications, LLC

Castel Providing Multi-Solution Integration for 550+ Agent Financial, Education and Consumer Debt Management Company

BUFFALO, N.Y. & CANOGA PARK, C.A. October 23, 2012 – Castel Communications and Account Control Technology (ACT) today announced that Castel Connects® Dialer, Castel Tracker™ DVR, Castel Convey ™ Enhanced Intelligent Messaging Delivery, Castel Detect™ Voice and Speech Analysis, and Castel Compass™ Real-Time Business Intelligence Dashboard will be installed at ACT’s four locations in Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. ACT is a national leader in delivering debt management and recovery solutions.

“Castel offers the technology, speed, customization and support to advance our company’s ongoing growth and success,” saysNabil Kabbani, CEO of ACT. “Upgrading our technology to such a high level will continue to ensure that our clients’ customers are treated with the utmost care, resulting in the best possible outcomes.”

ACT will use Castel’s solutions to boost call quality, improve right-party contacts, reduce agent call handle time and increase overall customer satisfaction as ACT agents guide borrowers through the debt management process. According to Kabbani, “Having Castel Detect™ real-time live voice and speech analysis of words, phrases and emotions available to both our collections agents and monitoring teams supports ACT’s competitive edge in delivering compliance adherence and exceptional customer service.”

“We are pleased ACT selected Castel as their solutions partner,” says Rachid Cheaib, CEO of Castel. “Our call center solutions ensure ACT’s competitiveness and premier presence in the student loan and campus services markets, as well as additional consumer-lending verticals.”

About ACT: Account Control Technology, Inc. (ACT) is recognized as one of the fastest-growing private companies by Inc. 5000 and is a national leader in debt management solutions for government, financial, education and consumer entities. ACT is a private corporation with 550+ employees in four office locations: Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. For more information about the company, call 800-394-4228, or visit www.accountcontrol.com.

Media Contacts:
Account Control Technology, Inc.
Mark Boeder, 800.394.4228, ext. 5241
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Castel Communications LLC
Anne Pacifico, +01.800.657.8215
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Voice Analysis Application to Feature Hosted Option

Castel Detect™ To Be Integrated With Hosted Dialer Solution

BUFFALO, N.Y. & MAYS LANDING, N.J., September 12, 2012 - Castel Communications and Global Connect announced today their partnership to offer Castel Detect™ Voice and Speech Analysis through the Global Connect hosted GC1 Peak Dialer. This new integrated solution will be available in mid Q1 2013 to call centers looking for a hosted dialer and word/speech analysis solution.

Castel Unveiling Real-Time Business Intelligence Dashboard

Castel Compass™ Launches at Debt Connection Symposium,

September 10 – 13, 2012, Red Rock Hotel, Las Vegas

BUFFALO, N.Y., September 6, 2012 – Castel Communications, LLC, a leading supplier of contact management solutions to global companies, announced today it will launch its newest application, Castel Compass™, at the Debt Connection Symposiumin Las Vegas, September 10 – 13, 2012.

The customizable Castel Compass™Business Intelligence Center provides access to real-time key performance indicators at any given time throughout the day. The dashboard is an easy-to-use graphical interface that may depict multiple key performance indicators in a single view. Users may drill down and across specific windows to find valuable real-time information when needed most.

“Castel customers look to our solutions to deliver immediate metrics for their business such as agent and campaign productivity, promises and payments tracking,” says Rachid Cheaib, Castel CEO. “Castel Compass™ brings the ability to customize one’s own real-time dashboard, focus upon particular areas of the business during the day and truly see details more quickly.”

DCS2012 Attendees are invited to stop by Booth #603 to learn more about Castel Compass™ and other innovative solutions by Castel.

About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies, and telemarketing organizations across the globe. For more information about Castel products and services, call 800.657.8215, or visit www.castel.com.

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

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