News

Castel Detect™ Sponsoring at SpeechTEK 2012 and Customer Service Experience Conferences

Presenting Immediate Word, Phrase and Emotion Detection Solution on LIVE calls, August 13 – 15, 2012 at Marriott Marquis in NYC

BUFFALO, N.Y., August 9, 2012 – Castel Communications, LLC, a leading supplier of contact management solutions to call centers worldwide, will be a sponsor at the Speechtek and Customer Service Experience Conferences in New York, August 13 – 15, 2012. Castel will be presenting the solution’s ability to immediately analyze words, phrases, emotions and talkover occurring on LIVE calls.

Northstar Location Services installed Castel Detect™ at both of their Buffalo, NY locations, which house over 500 agents. “This new capability to detect words and phrases delivers even greater benefits to our operations and agents’ efforts,” said Aaron Castle, COO of Northstar Location Services. “In addition to viewing the emotion levels for both sides of the conversation, we now know when our representatives and customers are stating particular words and phrases that interest our business most. For example, if an agent has not yet stated the Mini-Miranda on their call, Castel Detect™ visually alerts the management team and the agent that the statement has not been made. This kind of instantaneous feedback is highly valuable and has led to reduced compliance risks, improved customer service levels and enhanced revenue yields for our business.”

The ability to provide immediate analysis to both agent and management teams differentiates Castel Detect™ from other solutions. Within milliseconds of words being spoken, analysis is provided directly to users’ screens. As specific business risks appear, not only will management see the event occurring on their monitor screen, they may also receive alerts through phone call, email or text.

Attendees of the conferences are invited to visit Castel at booth #409 to learn more about Castel Detect™ voice and speech analysis solution.

About Castel:Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies, and telemarketing organizations across the globe. For more information about Castel products and services, call 800.657.8215, or visit www.castel.com.

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Castel Communications to Sponsor ACA International Convention & Expo in Hollywood, FL, July 17-20, 2012

Featured sponsor will showcase Castel Detect’s™ Word and Phrase Monitoring, Detection and Analysis

BUFFALO, N.Y., July 16, 2012 – Castel Communications, LLC, a leading supplier of contact management solutions to call centers worldwide will be a featured sponsor at the 73rd Annual ACA International Convention & Expo in Hollywood, FL, July 17-20, 2012. Castel will be presenting the extended capabilities of Castel Detect™ including its ability to analyze words, phrases, emotions and talkover occurring on LIVE calls to both agents and management teams.

“Castel Detect™, takes LIVE call analysis to a whole new level for call center business,” says Lenny Pruzansky, CEO and Chairman of LTD Financial Services whose call centers reside in Houston and San Antonio, TX. “For example, our teams now know within milliseconds when our agents state the mini-miranda to customers. We also track the customers’ side of call phrases like ‘Do not call my house’. This product has taken our compliance capabilities to a whole new level.”

Attendees are invited to visit Booth #813 and learn how specific words and phrases can be monitored on both sides of a LIVE call, helping in reducing compliance issues and customer complaints.

About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Castel Presents Voice and Speech Analysis Application at Call Center Week Conference

Castel Detect™ Featured Sponsor at Call Center Week, June 5 - 7, 2012, Four Seasons Hotel, Las Vegas

LAS VEGAS, June 4, 2012 – Castel Communications, LLC, a leading supplier of contact management solutions to global companies, is presenting its voice and speech analysis application at the 13^th Annual Call Center Week at Caesars Palace, Las Vegas, June 5 – 7, 2012

Castel Detect™,a featured sponsor of the conference, provides call centers with the ability to monitor, detect, and analyze words/phrases, emotions, and talkover levels that occur during agent/customer interactions while the call is still in progress. Castel Detect™ allows agents and management teams to see voice and speech analysis instantaneously, allowing both the ability to best understand customer needs and immediately respond while the customer is still on the call.

Castel Detect™ is a voice and speech analysis solution that grows with a call center business. “Our customers can create their own keyword and phrase lists specific to each side of the call, as well as select new words and phrases to be added to either list,” says Rachid Cheaib, CEO at Castel.

Attendees of Call Center Week are invited to a sneak preview of the solution online by clicking here, and also stopping by Booth 707 while at the conference.

About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Solace Financial, LLC Partners With Castel Communications for Voice Analysis Solution

Increased Customer Satisfaction Cited as a Key Benefit of the Castel Detect™ Integration

BUFFALO, N.Y., May 22, 2012 – Castel Communications, LLC announced today that Castel Detect™ voice analysis solution will be installed in Q3 at the North Carolina-based Solace Financial, LLC 85-seat capacity call center serving the mortgage industry. Solace Financial, LLC anticipates an increase in customer satisfaction from the real-time voice analysis provided by Castel Detect™.

Castel Detect™ Voice Analysis Application Now Features Word and Phrase Detection

Castel Detect™ v2 Launches at Collections and Recovery Solutions, May 9 – 11, 2012, Four Seasons Hotel, Las Vegas

BUFFALO, NY, May 9, 2012 – At the CRS2012 Conference, Castel Communications, LLC, a leading provider of contact management solutions to call centers worldwide, announces general availability of their Castel Detect™ voice analysis solution, now featuring the immediate detection of specific words and phrases while calls are in progress.