Castel Releases Interactive Voice Response Solution to Castel Connects® Customers

BUFFALO, N.Y., June 14, 2011 – Castel Communications, LLC, a leading supplier of contact management solutions across the globe, launched Castel Traverse™, a fully automated IVR solution requiring absolutely no coding or down time.

Castel Traverse™ is simple and easy for users to make changes, including self-recordings and immediate publishing, never having to pull down the IVR. Rachid Cheaib, Castel’s CEO stated, “Castel Traverse ™ provides our customers with a user-friendly IVR application that can be created and edited easily and efficiently. At Castel, customer satisfaction includes a focus upon innovative product development and services best serving our customers’ business. Castel Traverse ™ IVR solution does just that.”

Advantages of CastelTraverse™ include:

Real-time visual debugging of IVR applications
Convenient repository for managing all IVR applications
Simple and powerful tools for integration with database and web services
100% customizable GUI for designing call flow
Unlimited scripting
Transferring of calls to any telephone or call center agent
Easy integration of call statistics and reporting with other Castel systems

For more information about Castel Traverse™, including a two minute video demonstrating its use and capabilities, visit www.castel.com/products/castel-traverse.

About Castel: Castel Communications, LLC is well known for its best-in-industry predictive dialer Castel Predict™, part of the Castel Connects® suite, providing 100% accurate answer detection 100% of the time. Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge product solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, please call 800-657-8215, or visit www.castel.com.

Media Contact:
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
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