Castel Releases Interactive Voice Response Solution to Castel Connects® Customers
BUFFALO, N.Y., June 14, 2011 – Castel Communications, LLC, a leading supplier of contact management solutions across the globe, launched Castel Traverse™, a fully automated IVR solution requiring absolutely no coding or down time.
Castel Traverse™ is simple and easy for users to make changes, including self-recordings and immediate publishing, never having to pull down the IVR. Rachid Cheaib, Castel’s CEO stated, “Castel Traverse ™ provides our customers with a user-friendly IVR application that can be created and edited easily and efficiently. At Castel, customer satisfaction includes a focus upon innovative product development and services best serving our customers’ business. Castel Traverse ™ IVR solution does just that.”
Advantages of CastelTraverse™ include:
- Real-time visual debugging of IVR applications
- Convenient repository for managing all IVR applications
- Simple and powerful tools for integration with database and web services
- 100% customizable GUI for designing call flow
- Unlimited scripting
- Transferring of calls to any telephone or call center agent
- Easy integration of call statistics and reporting with other Castel systems
For more information about Castel Traverse™, including a two minute video demonstrating its use and capabilities, visit www.castel.com/products/castel-traverse.
About Castel: Castel Communications, LLC is well known for its best-in-industry predictive dialer Castel Predict™, part of the Castel Connects® suite, providing 100% accurate answer detection 100% of the time. Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge product solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, please call 800-657-8215, or visit www.castel.com.
Castel Communications LLC
Anne Pacifico, +01.800.657.8215
©2011 Castel Communications, LLC. Castel logo is a trademark of Castel Communications, LLC.