Australia’s Largest Collection Company Chooses Castel
BEVERLY, MASS. – May 5, 2009 – Castel, Inc., a leading supplier of predictive dialer solutions, today an- nounced that Baycorp, the largest collection company in Australia and New Zealand, has chosen Castel Connects® to increase the ways in which it contacts debtors and increase the volume of contact.
Geoff Harper, Baycorp’s CEO, said that “business growth, the need to deliver directly to our clients a full suite of collection and debtor contact services and most importantly the ever existing challenge to lift the ef- ficiency and effectiveness of Baycorp’s major resources – people and time - drove Baycorp to a technology upgrade. Castel Connects ticked all the boxes for Baycorp.”
Castel’s solution delivers all the functions Baycorp required, beating out one of the industry’s fiercest com- petitors in customer interaction management technology. “They thoroughly understand our business; how to help us stay profitable; and they operate based upon best practices so the decision was clear, even though there is a company that provides similar technology with a local presence here in Australia,” said Harper. “We will now be able to extend the business day by using Castel’s technology and, on a more global level, Castel’s solution will allow us to sell to new markets and expand into other countries,” he said.
Baycorp bought Castel’s entire solution including Castel Connects®, a patented customer interaction man- agement system, that provides predictive dialing and other methods of outbound dialing, inbound call dis- tribution, and full call blending; Intelligent Message DeliveryTM (IMD) an integrated automated messaging system with text-to-speech capabilities for message customization, which includes multiple levels of authen- tication; C4TM a performance dashboard, which provides a graphical view into the health of a company’s business operation and allows the user to drill down to the desired level of detail; and Digital Voice Record- ing (DVR),which allows the user to record and archive all agent activities.
Baycorp also plans to utilize Castel’s new technology, which will allow the company to connect with debtors via text, emails and phone before the debt collectors are sent out. “We are pleased to provide a solution in support of Baycorp’s growth and look forward to working with them to help ensure their continued success,” said Castel’s President and CEO Nick Kimball.
About Castel
Castel, Inc. develops and markets highly scalable predictive dialer solutions, which provide significant im- provements in agent productivity over competing systems. The company’s Castel Connects® solutions pro- vide 100% accurate answer detection, 100% of the time. Castel’s modular, open solutions are used by leading financial institutions, collection agencies, and telemarketing organizations. For more information, please visit www.castel.com. Castel and Castel Connects are registered trademarks of Castel, Inc.
About Baycorp
Baycorp’s core business function is the provision of a comprehensive range of debt recovery services and process- es to the private and public sectors. Its operations centers in Australia and New Zealand provide an extensive col- lection network, which together with their global affiliations, allow the company to offer a debt recovery service both locally and internationally. Their vision is to be the debt recovery service ‘company of choice’ in Australia and New Zealand. Their goal is to deliver consistent, high quality and valued debt collection services.
