Castel Presents Emotion Detection Application At Debt Connection Symposium and Expo
Castel Detect™Measures Customer Experience in Real Time and Post Call
LAS VEGAS, September 13, 2011 – Castel Communications, LLC, a leading supplier of contact management solutions to global companies, is presenting its emotion detection application here at the Debt Connection Symposium and Expo.
Attendees are invited to stop by Booth 603 and meet with company executives to learn about the application. Those attendees interested in viewing private product demonstrations away from showroom floor should contact Anne Pacifico, Vice President of Sales and Marketing for Castel at 716.597.9775.
Rachid Cheaib, Castel’s CEO, stated, “Castel Detect™ has generated excitement among collection agencies and banks across the country. Its ability to capture the agent’s and the customer’s voices separately and analyze each independently is really impressive. Add to that the ability for collection agents, and their management having access to real time analysis of these conversations and companies can really gain a foothold in delivering best in class customer service.”
Castel Detect™, a featured sponsor of the symposium, identifies levels of emotions through voice properties allowing businesses to measure, monitor and manage calls more effectively in real time while the call is still occurring... It is a conflict intelligence monitoring and intervention application allowing agents to self-monitor and re-engage customers, and supervisors to receive alerts and intervene appropriately.
Castel Detect™ Provides:
- Emotion intelligence monitoring and intervention application for real time and post-call analysis
- Easy to understand displays for agent and management desktops
- Ability for agents to monitor voice and emotion on both sides of conversation and respond proactively
- Immediate notification to management as to when to monitor live calls and even join as necessary.
Castel Detect™ Clients Receive:
- Business intelligence data directly relating to customer experiences
- Immediate opportunity to address calls affecting business integrity, liability and success
- Objective and easy to understand reports with robust drill down capabilities
- Ability to label recorded data for classification and reporting of future calls.
General availability for Castel Detect™ is slated for October 2011.
About Castel:
Castel Communications, LLC is well known for its best-in-industry predictive dialer Castel Predict™, part of the Castel Connects® suite, providing 100% accurate answer detection 100% of the time. Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge product solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, please call 800-657-8215, or visit www.castel.com.
Media Contact: Anne Pacifico, (716) 932-3051 and (800) 657-8215; or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
